How do I check if my journey is affected?

If you think a strike has been called, check the website of the train company you’ll be travelling with to see if there are any expected delays.

The company will usually provide another service, such as a temporary or emergency timetable or a rail replacement bus.

If you’ve already bought a ticket but decide not to travel because of the strike, you’re usually eligible for a refund.

If I travel and I’m delayed by a train strike, can I make a claim?

Yes, but it can be complicated because operators deem it to be out of their control.

You can only claim compensation during a rail strike for a delay based on the replacement or emergency timetable for train or replacement bus services.

Even then, you could only be eligible for compensation once you’ve boarded an alternative service and it’s delayed.

But the length of the delay you have to endure before you get offered a payout can vary wildly from company to company.

Most offer compensation if your journey was delayed by 30 minutes or more, some offer a payout if it was 15 minutes - c2c automatically offers some money back after delays of just two minutes for customers travelling with their smart card.

But a few train operators won’t pay out unless the delay was an hour or more and they deemed the reason within their control.

See our guide to train delays and cancellations for more information on what compensation different train companies offer.

My train isn't running at all because of the strike

You can’t claim any compensation if operators didn’t run any services whatsoever but you can claim a refund if you’ve bought a ticket and the service is cancelled.

Season ticket holders can claim a compensation payment proportional to the value of the daily price of their ticket if they decide not to travel.

How to claim compensation

If you want more information on your train delay compensation rights see our guide to train delays and cancellations.  

Automatic compensation

There are a few train companies who offer automatic compensation under certain conditions - usually for season ticket holders who hold smart cards.

Which? is calling for all UK train operators to offer automatic compensation. Which? wants to see: 

  • Automatic compensation introduced as quickly and broadly as possible across the entire rail network and by all train operating companies
  • In the short term, increased measures from train operating companies to better inform passengers of their rights to compensation and how to claim
  • Full compliance from train operating companies with existing consumer protection laws such as the Consumer Rights Act 2015 and the Consumer Protection from Unfair Trading Regulations 2008.
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