Can I claim compensation if my train was delayed due to a strike?
In some cases, you can claim compensation or a refund if your train journey is delayed or cancelled due to a strike.
How do I check if my journey is affected?
If you think a strike has been called, check the website of the train company you’ll be travelling with to see if there are any expected delays.
The company will usually provide another service, such as a temporary or emergency timetable or a rail replacement bus.
If you’ve already bought a ticket but decide not to travel because of the strike, you’re usually eligible for a refund.
If I travel and I’m delayed by a train strike, can I make a claim?
Yes, but it can be complicated because operators deem it to be out of their control.
You can only claim compensation during a rail strike for a delay based on the replacement or emergency timetable for train or replacement bus services.
Even then, you could only be eligible for compensation once you’ve boarded an alternative service and it’s delayed.
But the length of the delay you have to endure before you get offered a payout can vary wildly from company to company.
Most offer compensation if your journey was delayed by 30 minutes or more, some offer a payout if it was 15 minutes - c2c automatically offers some money back after delays of just two minutes for customers travelling with their smart card.
But a few train operators won’t pay out unless the delay was an hour or more and they deemed the reason within their control.