Trains skipping stations

Sometimes trains will skip smaller stations in order to stay on schedule.

  • If you've been delayed because a train didn’t stop to pick you up you can claim compensation for the delay based on when your scheduled service was meant to arrive at your final destination until the time that you actually did arrive.
  • If you’re onboard but your train doesn’t stop at your intended destination you can claim compensation based on the delay from when you were meant to get off until you can get back to that station using another service.
  • If you decide not to travel because of the delay caused by a train skipping your station, you must be paid a full refund.

If your journey is delayed by at least 15 minutes or 30 minutes, or in some cases an hour, (depending on your train company), you could be entitled to Delay Repay compensation.

You can make a claim regardless of whether you’re travelling on a return or single journey or whether you’re travelling with a season ticket.

Train companies' duty to you

If you're left stranded due to circumstances that your train company has control over, such as station skipping, it should get you to your destination or give you overnight accommodation if it’s unable to do so.

You are also entitled to seek help from any other train operator to continue your journey at no further cost to you.

How to claim compensation

There are some exceptions to the rules and compensation rules are different when there’s engineering work or strikes happening. For more information see our guide to claiming compensation during a strike.

If you want to know more about your train-delay compensation rights see our guide to train delays and cancellations

Claiming for consequential loss

Under the Consumer Rights Act you can claim for consequential financial losses as a result of the failure by the transport service.

To be successful, you'll have to show how your losses were because of the delay caused by a train skipping your stop - for example, if you missed a flight and had to pay for an alternative service.

Train delays & complaints

We’ll just need a few details about your journey and your email address to help you claim compensation.

Start your complaint

If your claim is particularly high or complicated, it's a good idea to seek out legal advice.

Automatic compensation

There are a few train companies that offer automatic compensation under certain conditions - usually for season ticket holders who hold smart cards.

Which? is calling for all UK train operators to offer automatic compensation. Which? wants to see: 

  • Automatic compensation introduced as quickly and broadly as possible across the entire rail network and by all train operating companies
  • In the short term, increased measures from train operating companies to better inform passengers of their rights to compensation and how to claim
  • Full compliance from train operating companies with existing consumer protection laws, such as the Consumer Rights Act 2015 and the Consumer Protection from Unfair Trading Regulations 2008.
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