Don't be afraid to complain 

Dealing with unsatisfactory care and making a complaint can be a daunting task, especially if you are worried about the care of a relative.

It's important to remember that you have a right to expect certain standards of care, and a right to complain if things aren't right.

Common problems to look out for

Carers not coming at required times  Are the carers coming on the agreed days at the agreed times?

Food hygiene  If your relative is receiving meals as part of their care at home, is it dated and stored correctly?

Medication  Is medication being given appropriately? 

If the answer to any of these questions is no, it is likely that you have grounds to complain and seek redress.

Raising concerns and complaints

For more information on how to spot unsatisfactory care and how to make a complaint, visit the Which? Later Life Care website.

The making a complaint section provides step-by-step information for the care for older people. 

Although primarily aimed at caring for older people, it's also relevant for working age adults with a disability. 



Join our campaign
& help us reach 150,000 signatures

We want to ensure that when you speak up, staff in public services listen and act on your concerns. That's why we want the Government to give people the ability to share their good and bad experiences of GPs, hospitals, schools and care homes to improve our local services.

Find out more about Public Services on Which? Campaigns

Thank you for signing our campaign

Help us spread the word by sharing our campaign


Privacy Policy

Please tell us what you think of the Which? Consumer Rights website.

Your feedback is vital in helping us improve this site. All data will be treated confidentially. This survey will take approximately 5 minutes to complete.

Please take our survey so we can improve our website for you and others like you.