If my train is delayed can I cancel my ticket and get a refund?

If the train you were going to take is cancelled or delayed – or your reservation wasn't going to be honoured – and you decide not to travel, you're entitled to a refund.

Refunds if you decide not to travel

If you decide not to travel by train owing to a delay or cancellation, a refund must be full and immediate if you go to any ticket office at the time you decide not to travel. 

You won't have to pay an administration fee (which can be up to £10) and you should be repaid in the format in which you paid, if the ticket office can do this.

Unused ticket refunds 

If you return an unused rail ticket bought from a ticket office or ticket vending machine no later than 28 days after that ticket’s validity expires, you'll get a refund minus an administration fee of up to £10. 

The same goes for tickets bought online, over the phone or through a travel agent.You should claim the refund from the retailer you bought the ticket from.

But be aware  Unused advance tickets (that means those labelled ‘advance’, which commit you to a particular train and are usually fairly cheap) are not refundable.

Consumer Rights Act travel amendments

If you’re paying to travel by train you’re purchasing a service, and it must be provided with reasonable care and skill.

If the service you’ve received falls way below the standard you’d expect, you might be entitled to claim a full or partial refund. You can also claim for consequential losses.

Use our guide to claim a refund or compensation for a train journey that's been provided without reasonable care and skill.

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