The flowers were wilting or dead
If the flowers for your wedding are wilting or dead, then they haven't been provided with reasonable skill and care.
Under the Consumer Rights Act (which replaced the Supply of Goods and Services Act on 1 October 2015) this means the florist is in breach of contract so you should receive a full refund for the cost of the flowers.
Make sure that if there’s a problem with your flowers or flower arrangement, you take pictures of them as these may be needed later for evidence.
Wrong colour of type of flowers
If the flowers you receive are not the ones you ordered, make sure you raise a complaint with the florist straight away.
The florist may be able to change the flowers for you in time for the ceremony and reception.
You can reject the flowers and ask for a refund, which is far from ideal on your wedding day.
But if you have to order new flowers on the day and the cost exceeds your original order, you may be able to claim the difference in cost as compensation from the original florist.
If you’re stuck with flowers you didn’t order, you may be able to claim a partial refund from the florist but you’re unlikely to receive a full refund as you have accepted the flowers.
- If you don't get the flowers you ordered, you can reject them and get a full refund.
- If you get fewer flowers than you ordered then you're entitled to a partial refund to reflect the missing flowers.
There weren't enough flowers
Before booking a florist make sure you outline exactly how many flowers you will need for your wedding. Make sure you include this in your contract.
If you ordered 600 flowers and only 300 flowers arrive you should be able to get a partial refund for the missing flowers (in this example 50%).
The flowers didn't arrive
If your flowers don't arrive, then the florist is in breach of contract and you'll be eligible for a full refund which may be little consolation on your big day.
But if you have to buy flowers at the last minute, then you should also be able to claim compensation for the costs of buying the new flowers.