Consumer legislation

Sometimes staff wrongly think their returns policies rule, but your statutory rights cannot be overruled. Retailers and manufacturers have a legal obligation to protect consumers.

Answers to your problems

Step by step guides

  • How to complain to an ombudsman

    Got an unresolved dispute with a company? An ombudsman could help. Follow the Which? step-by-step guide on how to take a complaint to the ombudsman.

  • How to use the small claims court

    Want to get your money back from a company? You may be considering the small claims court. Follow this Which? step-by-step guide to help you.

Regulations