Sometimes staff wrongly think their returns policies rule, but your statutory rights cannot be overruled. Retailers and manufacturers have a legal obligation to protect consumers.
Answers to your problems
What are my statutory rights, and when do they apply?
'This does not affect your statutory rights’ is a common phrase, but what does it mean? We explain this and why it pays to understand your statutory rights as a consumer.
How will Brexit affect my consumer rights?
What leaving the EU means for your consumer rights when you buy or sell goods and services or travel abroad.
When to take a complaint to the ombudsman
An ombudsman can help resolve disputes with a company, but a certain procedure must be followed. Find out when you can take a complaint to the ombudsman.
Step by step guides
How to complain to an ombudsman
Got an unresolved dispute with a company? An ombudsman could help. Follow the Which? step-by-step guide on how to take a complaint to the ombudsman.
How to use the small claims court
Want to get your money back from a company? You may be considering the small claims court. Follow this Which? step-by-step guide to help you.
Consumer Contracts Regulations
The Consumer Contracts Regulations give you rights and protection when buying products and services online.
Consumer Protection Act 1987
The Consumer Protection Act 1987 gives you the right to claim compensation if a defective product causes death, damage or injury.
Consumer Protection from Unfair Trading Regulations 2008
The Consumer Protection from Unfair Trading Regulations protects you from unfair practices and ban misleading and aggressive sales tactics.
Consumer Rights Act 2015
The Consumer Rights Act gives you rights when you buy goods and services or digital products. Understand your rights with our informative guide.
Section 75 of the Consumer Credit Act
Section 75 of the Consumer Credit act offers you extra protection if you buy goods or services on your credit card.
Boots online delivery issues. Ordered on the 30th November, took payment and confirmed product had been dispatched on the 2nd. Product hasn’t been received. I received generalised email on the 11th...
@jon-stricklin-coutinho – Jon – Thanks for organising this session with staff from the legal team. I do hope that Convo will host similar sessions focussing on other consumer issues.
Jon Stricklin-Coutinho says:
And finally: Ordered a high chair from PreciousLittleOne.com on 1st dec with a 2-3 day shipping time. The order status still says it’s being picked, but the ship date has been removed. Have tried...