Sometimes staff wrongly think their returns policies rule, but your statutory rights cannot be overruled. Retailers and manufacturers have a legal obligation to protect consumers.
Answers to your problems
What are my statutory rights, and when do they apply?
'This does not affect your statutory rights’ is a common phrase, but what does it mean? We explain this and why it pays to understand your statutory rights as a consumer.
How will Brexit affect my consumer rights?
Which? will work with government to ensure that the consumer voice is heard and your consumer rights are protected throughout the UK's withdrawal from the EU.
When to take a complaint to the ombudsman
An ombudsman can help resolve disputes with a company, but a certain procedure must be followed. Find out when you can take a complaint to the ombudsman.
Step by step guides
How to complain to an ombudsman
Got an unresolved dispute with a company? An ombudsman could help. Follow the Which? step-by-step guide on how to take a complaint to the ombudsman.
How to use the small claims court
Want to get your money back from a company? You may be considering the small claims court. Follow this Which? step-by-step guide to help you.
Consumer Contracts Regulations
The Consumer Contracts Regulations give you rights and protection when buying products and services online.
Consumer Protection Act 1987
The Consumer Protection Act 1987 gives you the right to claim compensation if a defective product causes death, damage or injury.
Consumer Protection from Unfair Trading Regulations 2008
The Consumer Protection from Unfair Trading Regulations protects you from unfair practices and ban misleading and aggressive sales tactics.
Consumer Rights Act 2015
The Consumer Rights Act gives you rights when you buy goods and services or digital products. Understand your rights with our informative guide.
Section 75 of the Consumer Credit Act
Section 75 of the Consumer Credit act offers you extra protection if you buy goods or services on your credit card.
Is there any way at all to get a refund? I asked the phone customer service this today and they said no. They then said they were ‘releasing ‘ my call, or ‘hanging up’ the phone ! A repair or...
J B Walker says:
I have a Hotpoint washing machine and today received a letter, undated, from Hotpoint to say I might have a faulty machine and to contact their number. I did so giving details of model and serial...
I checked my washing machine with Whirpool and it is a model that has been affected. Today I called the help desk with my registration ID and to ask what happens now only to be informed I will...