Home buying & selling
Buying or selling a property is an exciting experience but it can also bring unexpected challenges, particularly when it comes to dealing with estate agents. Read about your rights.
Answers to your problems
I don't want my estate agent's services anymore, what can I do?
Read the Which? guide to what to do if you want to pull out of your house sale or don't feel your estate agent is doing their job properly.
Can I instruct more than one estate agent at the same time?
If you decide to employ the services of more than one estate agent, you must read your agreement first. Read the Which? guide to what else you need to know.
I think my estate agent's fee is too high, what can I do?
If you think your bill from your estate agent is too high, read the Which? guide to how you can process your complaint.
What can I do about a doubling ground rent clause in a leasehold?
Concerned by ground rent clauses in leasehold properties or a doubling ground rent on the lease of your home? We explain what you can do as a leaseholder.
Step by step guides
How to complain about your property agent
If you're unhappy with the level of service your property agent has provided, read the Which? guide to the steps you should take to resolve your issue.
Letter to reject a commission claim due to 'no sale, no commission'
If you have a 'no sale, no commission' agreement with your estate agent, use this template letter to reject their claim for commission.
Letter to reject commission as your home was sold by another agent
If an estate agent has requested commission for a property that was sold through another agent, use this template letter to make a complaint.