An inaccurate meter reading can have an unwanted impact on your monthly energy bills but you can challenge the readings and complain to your energy provider. Read our guides to find out how to complain about meter problems.
Answers to your problems
Do I have to accept a smart meter?
Smart meters are a new version of your household electricity meter. But do you have to accept one if your energy supplier offers you one?
I think my energy meter is faulty, what can I do?
If you think your energy meter is faulty, don't be left out of pocket. We guide you through the process of getting it fixed and claiming a refund.
I’m not happy with my smart meter, what are my rights?
It can be frustrating if you are looking to get a smart meter fitted, and something goes wrong. Here are the key things to know about your rights.
What data is my smart meter allowed to collect?
You may have concerns about what data your smart meter is collecting, and what it's used for. Find out what to expect, and how you can control your data.
Letter to complain about an inaccurate meter reading
If you receive an energy meter reading you believe to be inaccurate, use the Which? template letter to complain to your energy company.