Claim your flight delay compensation

You can use the template letter below to request compensation for a delayed flight. 

If you would prefer, you can also make a claim for free by using our flight delay compensation tool which generates a personalised complaint letter for you. 

Our free tool will email you a copy of the letter which you can send to your airline to claim your compensation.

You'll need to know the distance of your flight in order to make your claim. 

If your flight was cancelled use our letter template tool to claim compensation for a cancelled flight.

Can I still claim if my flight delay was caused by Brexit?

If the withdrawal agreement is approved by the EU and UK, it's been agreed that consumer rights will remain unchanged until the terms of the future relationship between the UK and the EU are decided. 

In a no-deal Brexit scenario there could be potential disruption to flights, but the government announced in September 2019 flights will continue to run smoothly after the UK leaves the EU, whatever the circumstances.

The Department for Transport has said it will extend the UK's air traffic rights for EU airlines until October 2020, so air services between the UK and the EU can continue to operate as usual, regardless of whether a new Brexit deal is agreed.

If flight disruption resulting from Brexit is regarded as an extraordinary circumstance, you won't be entitled to compensation or a refund on admin fees or accommodation losses, but you should try to get a refund on your ticket.

The government has advised you check with your travel insurer whether you would be covered for flight delays as a result of Brexit disruption.

Read our guide on how Brexit could impact consumer rights for more information.

You can also sign up for Brexit advice updates - Which? cuts through the noise to find the facts. Our practical and impartial consumer advice, rigorously researched and regularly delivered by email, can help you prepare for the UK leaving the EU.

Download Letter

[Your address here]

Dear Sir/Madam,

[Reference: flight number]

I am writing to you in connection with the above flight on which I was booked to travel on [date].

The flight was supposed to depart from [departure airport] at [time] and arrive at [arrival airport] at [time], but it was [delayed by x hours].

Under the EU Denied Boarding Regulation 261/2004 I am entitled to the sum of €[the amount you are claiming - use the table above] in compensation and look forward to receiving the sterling equivalent within the next 14 days.

I include a copy of my ticket[s].

Yours sincerely,

Download Letter

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