Claim your flight delay compensation

You can use the template letter below to request compensation for a delayed flight. 

If you would prefer, you can also make a claim for free by using our flight delay compensation tool which generates a personalised complaint letter for you. 

Our free tool will email you a copy of the letter which you can send to your airline to claim your compensation.

You'll need to know the distance of your flight in order to make your claim. 

If your flight was cancelled use our letter template tool to claim compensation for a cancelled flight.

Download Letter

[Your address here]

Dear Sir/Madam,

[Reference: flight number]

I am writing to you in connection with the above flight on which I was booked to travel on [date].

The flight was supposed to depart from [departure airport] at [time] and arrive at [arrival airport] at [time], but it was [delayed by x hours].

Under the EU Denied Boarding Regulation 261/2004 I am entitled to the sum of €[the amount you are claiming - use the table above] in compensation and look forward to receiving the sterling equivalent within the next 14 days.

I include a copy of my ticket[s].

Yours sincerely,

Download Letter

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Ugrade airline compensation

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Airline customers who suffer delays and cancellations aren’t being treated fairly. That’s why we’re calling on airlines to bring in automatic compensation. This will give people what they’re entitled to quicker and avoid claims management companies taking a share.

Find out more about Airline auto-compensation on Which? Campaigns

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