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Consumer Rights.

4 March 2021

Letter to complain about a faulty mobile phone

Has your mobile phone has developed a fault? If you want to have it repaired or replaced or would like a refund instead, use this template letter.
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Which?Editorial team

There is a file available for download. (14 KB). This file is available for download at .

[Your address]

[Company address]

Dear Sir/ Madam,

Ref: [contract number]

On [date] I bought a [make and model number] mobile phone from you. I have discovered that the phone has the following problem [add details].

The [Consumer Rights Act / Sale of Goods Act 1979] makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose. 

As you are in breach of contract I am entitled to have the phone [repaired/replaced or refunded] and I would request that you confirm that you will do this within the next 14 days.

I also require you to confirm whether you will arrange for my phone to be collected or will reimburse me for the cost of returning it.

I look forward to hearing from you

Yours faithfully,

There is a file available for download. (14 KB). This file is available for download at .