Letter to request damaged goods be replaced

If you receive a parcel that contains damaged goods, the seller is responsible for replacing them and for covering postage costs. This letter can help you.

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[Your address and contact number]

[Company/supplier's address]

[Date]

Dear Sir/Madam,

[Reference: order number]

On [date], I [bought/placed an order for] a [item] and this was delivered to me on [date]. I have discovered that the [item] has the following damage: [add details].

The Consumer Rights Act makes it an implied term of the contract that goods I receive must be of satisfactory quality and for the reasons stated above they are not. 

As you are in breach of contract I am entitled to [a refund/have the item repaired/ have the item replaced] and I would request that you confirm by [dd/mm/yy] [set a reasonable deadline appropriate to the specific situation] that you will do this.

I also require you to confirm whether you will arrange for the [item] to be collected or that you wish me to return this and that you will reimburse me for the cost of returning the [item] and arranging adequate insurance.

I look forward to hearing from you.

Yours faithfully,

[Your name]

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