Letter to Trading Standards complaining about a special offer

If you think you've been deceived by a supermarket special offer, you should report the supermarket to your local trading standards department.

If you’d rather speak to one of our Which? Consumer Rights advisers about your problem, call them on 01992 822829 to join today.

Download Letter

[Your address]

[Your local trading standards department address]



Dear Sir/Madam,

Re: [Supermarket name] - Referral of potential breach of Consumer Protection from Unfair Trading Regulations 2008.

On [date] I bought the following products under the following promotion:

[Provide full details of the products and the promotion]

I am referring this on to you for your consideration as I am concerned that the promotion may potentially be misleading under the Consumer Protection from Unfair Trading Regulations 2008 for the following reasons:

[Provide details of why you think the promotion was misleading]

I enclose the following evidence [photos/receipts, etc].

I look forward to hearing your response.

Yours faithfully,

[Your name]

Download Letter

Find the right letter

Please tell us what you think of the Which? Consumer Rights website.

Your feedback is vital in helping us improve this site. All data will be treated confidentially. This survey will take approximately 5 minutes to complete.

Please take our survey so we can improve our website for you and others like you.