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Consumer Rights.

Product safety

Unsafe and recalled products can pose a serious danger to you and your family. Use our guides to know if a product you own is unsafe or recalled.

What are my rights if there's a safety warning or product recall?

A product recall is a request to return a product after a safety issue or defect has been found that could endanger consumers.

Which?

Which? safety alert on plastic-backed refrigeration appliances

Which? is taking the precautionary approach of only recommending those appliances with metal backing - either metal or aluminium laminate - or flame-retardant plastic backs.

Which?

What do I do if food I own or have eaten is recalled?

A food recall is a request to return a product after finding a safety, contamination or allergy issue that could endanger consumers.

Which?

Faulty product? How to get a refund, repair or replacement

Do you know your rights if something you've bought develops a fault? Under the Consumer Rights Act you have the right to reject it and get your money back, or you can have it repaired or replaced. Read our guide to make sure you're not left out of pocket.

Hannah Downes

Regulations

Consumer Protection Act 1987

The Consumer Protection Act 1987 gives you the right to claim compensation if a defective product causes death, damage or injury.

Consumer Rights Act 2015

The Consumer Rights Act protects you in almost all purchases you make. Here we explain what it means when buying goods or services