We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Close
Menu
Skip to content Skip to search
Close
Menu
All categories
Home Care
Find out about care at home, adaptations and technology to help you stay independent in your own home for longer.
Home care near you
Use our directory to find local home care agencies anywhere across the UK.
Find home care agencies
Carers & Caring
Learn about the benefits, support and rights you have as a carer to help you through this difficult time.
Cost of care and eligibility in England
Use our simple tool to find out how much care might cost and what financial support is available.
Care costs in your area
Financing care
Learn about funding options for home care, home adaptations and care homes, together with Attendance Allowance, gifting assets and Power of Attorney.
Cost of care and eligibility in England
Use our simple tool to find out how much care might cost and what financial support is available.
Care costs in your area
Housing options
Consider your options and learn about sheltered housing, retirement villages and care homes.
Care homes and support at home near you
Use our directory to find local care homes, home care agencies and carer support services across the UK.
Find care services
End of life
Guidance on the practical and emotional aspects at the end of life, from planning end of life care to arranging a funeral and coping with bereavement.
Which? Wills
From writing your will, to setting up your Power of Attorney, Which? is here to help you make important decisions for your future.
Visit Which? Wills for advice
Care services directory

Making a complaint

Everyone has a right to expect certain standards of care – find out how to spot unsatisfactory care and the process of raising your concerns.

What is unsatisfactory care?

3 min read

Unsatisfactory care can cover a wide range of issues, so we explain how to find the minimum standards and what to do if you identify unsatisfactory care.

Common problems to look out for

3 min read

If you suspect there are problems with your loved one’s care, use this advice to steer you through the process of making a social care complaint.

Making a complaint about a care provider

4 min read

Deciding to make a complaint about a care provider can be very upsetting, but it should welcome feedback and do its best to put things right.

Challenging a local authority decision

4 min read

If you or your loved one feel unhappy with a local authority decision relating to care or an assessment, you have a right to challenge it.

How to complain about an NHS assessment

3 min read

If you’re unhappy about the decision made in an NHS assessment we take you through the steps of how to complain.

Getting professional support

1 min read

We list different regulators, bodies and ombudsmen that may be able to help you when making a complaint or challenging a decision.

Tackling discrimination in health and care services

5 min read

We explore what counts as unlawful discrimination, and what to do if you’re a victim of it.
Real-life stories
Colin's story
56 | NOTTINGHAMSHIRE
Read Colin's story where he complained about an NHS assessment that said his father’s care wouldn’t be funded.
Pete's story
70 | WEST LONDON
After applying for NHS Continuing Healthcare for his mother and not hearing back from his local council, Pete decided to complain.
See more real-life stories
Find out how much care costs
Use our calculator to find out how much you'll pay for care in your area and what financial support is available.

Further reading

Paying for a care home

Explore the options for paying for a care home: local authority funding, paying for yourself or NHS support.

Planning respite care

The importance of planning ahead, how to access local authority respite care and choosing respite care.

Care homes in the UK

Learn about care home providers, registered care homes and specialist support in care homes.

Sign up for free care guidance

Receive expert guidance on caring for older people. Our emails are free and sent monthly.

Sign up to Later Life Care emails
Which? Later Life Care
  • About Us
  • Glossary
  • For care service providers
  • For healthcare professionals
  • Data on this site
    • Our top care guidance pages
  • The Blue Badge scheme
  • Attendance Allowance
  • Benefits for older people
  • Legal transfer of property
  • Care home fees
  • Carer’s Allowance
  • Personal alarms