Coronavirus (COVID-19) travel insurance update
The spread of coronavirus has resulted in considerable disruption to travel plans. It has also caused some insurers to make changes to their policies.
You can find the latest updates and answers to your questions in our dedicated article on coronavirus and travel insurance.
This article shows what coronavirus-related cover InsureandGo provides. As the situation is changing rapidly, we recommend checking InsureandGo's website before buying.
- Find out more: coronavirus news and advice from Which?
InsureandGo travel insurance overview
InsureandGo is a specialist travel insurance company established in 2000.
All InsureandGo policies are provided and underwritten by Mapfre Asistencia.
How do we rate insurers' coronavirus cover?
In October 2020 we contacted 73 travel insurers and quizzed them on whether their policies cover coronavirus-related incidents.
You can find a comparison of insurers' coronavirus cover here.
Specifically, we wanted to know if four scenarios would be covered: needing treatment for coronavirus abroad; having to cancel because of a positive test; having to cancel because of self-isolation, or having to cancel because of government advice.
We didn't rate insurers on their customer service, other policy elements, or value for money.
We rated insurers' coronavirus cover from red up to green:
Is InsureandGo's insurance coronavirus-proof?
We've rated insurers' coronavirus cover, and explained what they offer, including any relevant exclusions.
How does Which? rate InsureandGo's customer service?
Due to the disruption and limits on travel caused by the coronavirus pandemic, we were unable to rate any insurers' customer service this year.
Look out for new customer scores coming in mid-2021.
InsureandGo travel insurance: how can I claim?
For medical emergencies abroad call +44 (0)207 748 0060.
At present, InsureandGo only appear to be accepting claims online.
Before submitting cancellation claims, you should contact your travel agent and/or airline to seek a refund or to move your trip.
You'll need your policy document when you get in touch.
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