Aviva travel insurance review

Aviva is one of the UK's largest insurers. In the travel insurance market, its policies cover roughly 69,000 customers.

We've rated its Signature policy, which you can buy for either single trips or annual cover.

Please note that the information in this article is for information purposes only and does not constitute advice. Please refer to the particular terms and conditions of an insurer before committing to any financial products.

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Does Aviva offer the best travel insurance?

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What does Aviva travel insurance cover?

'What you need to know about Aviva's policies'

Dean Sobers, Which? travel insurance expert, says:

I've been analysing Aviva's policies for a decade.

If you're a Which? member you can log in (or if not, sign up) to read my explanation of their strengths and weaknesses.

Is Aviva travel insurance good if you have a medical condition?

Aviva will consider covering medical conditions if you declare them when obtaining a quote.

It works with a medical screening company called Verisk to ask customers about their medical conditions.    

Aviva isn't a specialist provider for customers with pre-existing medical conditions, but this doesn't necessarily mean it won't be able to cover your medical condition at a reasonable price.

However, if you are struggling to obtain cover, check our guide on travel insurance if you have a medical condition.

How good is Aviva at handling claims?

Aviva uses a company called Charles Taylor Assistance to handle claims.

• According to the most recently published data, Aviva accepted 75% to 80% of claims made on annual European policies in 2024. This is lower than the market average of 86.3%.
• It paid 80% to 85% of claims on worldwide policies, which is in-line with the market average of 84.50%.
• And it accepted 70% to 75% of single-trip claims, which is worse than the average of 80%. 

Aviva's travel insurance: how can I claim?

For medical emergencies, call +44 (0) 1603 208 044.  

For other types of claim, call +44 (0) 1603 603 716 from abroad, or 0345 030 6983 from the UK. You can also start a claim online. 

Before calling for cancellation claims, you should contact your travel agent and/or airline to see if you can get a refund or move your trip.

You'll need to provide your policy number when you call.

• Find out more: how to claim on your travel insurance.

How does Aviva compare with other providers?

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Should you buy Aviva travel insurance?

Only Which? members can read our ultimate verdict on Aviva's cover, so log in or sign up to find out what it is.

How we rate travel insurance

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