Columbus Direct travel insurance review

Columbus Direct has existed as a brand since 1988, and has covered over 15 million holidaymakers in this time. It's owned by Collinson Insurance Services, which itself is a trading name of Astrenska Insurance Limited.

It offers three levels of cover - Bronze, Silver and Gold - though for added premiums, you can attach various optional modules to add extra protection - such as against Covid 19 or airspace closure.

Its policies are underwritten by Collinson Insurance.

Does Columbus Direct offer the best travel insurance?

We've rated dozens of insurers on their policies and, where possible, claims service. 

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What does Columbus Direct's travel insurance offer?

How good are Columbus Direct's travel insurance policies?

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Is Columbus Direct good if you have a medical condition?

Columbus Direct will consider covering medical conditions if you declare them when obtaining a quote.

It works with a medical screening company called Verisk to ask customers about their medical conditions.    

Columbus Direct isn't a specialist provider for customers with pre-existing medical conditions - but this doesn't necessarily mean it won't be able to cover your medical condition at a reasonable price.

However, if you are struggling obtain cover, check our guide on travel insurance if you have a medical condition.

How good is Columbus Direct at handling claims?

The most recent data from the Financial Conduct Authority shows that Columbus Direct's underwriter, Astrenska Insurance Limited, paid out 90-95% of claims made on annual European policies in 2023 - above the market average of 82.20%. 

It was also above average (78.90%) when it came to annual worldwide policies: Astrenska accepted 85-90% of claims made.

Meanwhile, the insurer accepted 85-90% of single trip claims - compared to an average of 80.40%.

Columbus Direct's travel insurance: how can I claim?

For medical emergencies abroad, call +44 (0) 208 865 1640.  

To make non-emergency claims, call 0208 865 1654. You can also claim online. 

Insurers will usually expect you to try recouping lost costs (such as deposits) elsewhere before claiming with them - for example checking with the travel provider if you're entitled to a refund or can move a cancelled trip. However, you can still call the insurer to let them know if there's a chance you will need to claim.    

You'll need your policy document and policy number when you call.

• Find out more: how to claim on your travel insurance