Just Travel Cover - Infinity travel insurance review

Infinity Insurance is underwritten by Accelerant Insurance and available through the broker Just Travel Cover.

It's a medical specialist provider which claims to offer cover for some medical conditions that are awaiting diagnosis.

If has three levels of cover: Gold, Silver and Bronze. 

Please note that the information in this article is for information purposes only and does not constitute advice. Please refer to the particular terms and conditions of an insurer before committing to any financial products.

Compare travel insurance deals

This insurer isn't available on Confused.com, but you can get quotes from other insurers and compare the cheapest with our reviews.

Get a quote

Does Just Travel Cover - Infinity offer the best travel insurance?

We've rated dozens of insurers on their policies. Members can log in now to read our full reviews. If you're not already a member, join Which? and get full access to these results and all our reviews.

'What you need to know about the Just Travel Cover Infinity policies'

Dean Sobers, Which? travel insurance expert, says:

I've been analysing Just Travel Cover's extensive range of policies for a decade.

If you're a Which? member you can log in (or if not, sign up) to read my explanation of their strengths and weaknesses.

Is Just Travel Cover - Infinity travel insurance good if you have a medical condition?

Infinity is a specialist provider for covering customers with pre-existing medical conditions. This means it may be more likely to cover customers with conditions that other insurers would be less likely to take on.

However, if you have a medical condition, you should still look at a mixture of specialist and non-specialist providers

To add your conditions to the policy, you'll need to declare them when you take it out. Infinity works with a medical screening company called Verisk to ask customers about their medical conditions.    

However, if you're struggling to get cover, see our guide on travel insurance if you have a medical condition.

How good is Just Travel Cover - Infinity at handling claims?

Infinity uses a company called Healix International to provide medical assistance. For other claims it works with a firm called Sedgwick.

• According to the most recently published data, Infinity's underwriter – Accelerant – accepted 90% to 95% of claims made on single trip policies in 2024. This is higher than the market average of 80%.
• Data wasn't available for its payout rates on annual policies. 

Just Travel Cover - Infinity travel insurance: how can I claim?

For medical emergencies, call 02086 084 163.  

For other types of claim, call 02078 581 980. You can also submit a claim online. 

Before calling for cancellation claims, you should contact your travel agent and/or airline to see if you can get a refund or move your trip.

You'll need to provide your policy number when you call.

• Find out more: how to claim on your travel insurance.

How does Just Travel Cover - Infinity compare with other providers?

Log in or sign up to see how Just Travel Cover - Infinity's policies compared with those of other providers.

Should you buy Just Travel Cover - Infinity's travel insurance?

Only Which? members can read our ultimate verdict on this cover, so log in or sign up to find out what it is.

How we rate travel insurance