Gigasure travel insurance review

Gigasure is a fairly new brand. It launched in late 2024 and offers highly customisable insurance products for travellers and backpackers, which you buy and manage through an app.

We've rated five of its policies – Core, Pro and Max – and then Backpackers Core and Backpackers Max.

It is underwritten by Sirius Point International.   

Please note that the information in this article is for information purposes only and does not constitute advice. Please refer to the particular terms and conditions of an insurer before committing to any financial products.

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Does Gigasure offer the best travel insurance?

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'What you need to know about Gigasure's policies'

Dean Sobers, Which? travel insurance expert, says:

I've analysed hundreds of travel insurance policies over the years.

If you're a Which? member you can log in (or if not, sign up) to read my explanation of Gigasure's strengths and weaknesses.

Is Gigasure travel insurance good if you have a medical condition?

Gigasure will consider covering medical conditions if you declare them when obtaining a quote. However, pre-existing medical conditions are only covered on Core, Pro and Max policies, not the backpacker policies. 

Gigasure works with a medical screening company called Verisk to ask customers about their medical conditions.    

It isn't a specialist provider for customers with pre-existing medical conditions, but this doesn't necessarily mean it won't be able to cover your medical condition at a reasonable price.

However, if you are struggling to obtain cover, check our guide on travel insurance if you have a medical condition.

Gigasure travel insurance: how can I claim?

Gigasure uses a company called International Medical Group to handle claims.

To begin a claim, call 020 4587 2875. You can also start a claim online or on Gigasure's app. 

Before calling for cancellation claims, you should contact your travel agent and/or airline to see if you can get a refund or move your trip.

You'll need to provide your policy number when you call.

• Find out more: how to claim on your travel insurance.

How does Gigasure compare with other providers?

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Should you buy Gigasure travel insurance?

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How we rate travel insurance