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Mortgage lender reviews

Nationwide mortgage review

Article 11 of 17

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Nationwide mortgage review

Find out how Nationwide Building Society fared in key areas such as customer service and value for money in our mortgage satisfaction survey.

Nationwide mortgage review

One of the UK's largest mortgage lenders, Nationwide Building Society again ranks as a Which? Recommended Provider in our tables.


Customer score

Joint 3rd out of 25 mortgage lenders


Nationwide comes third place in our mortgage-lender comparison table. Customers see it as a provider that offers value for money, great service and flexibility. 

Nationwide mortgage highlights

  • competitive for tracker and fixed deals
  • rated highly for clarity of statements
  • cheap deals for remortgagers

For personal, impartial advice on the best mortgage for you, call Which? Mortgage Advisers on 0808 252 7987.

Nationwide mortgage satisfaction scorecard
Customer service  
Application process  
Value for money  
Keeping you well informed  
Clarity of statements  
Transparency of charges  
Query and complaint handling  
Ability to over and underpay mortgage  
Table notes:
Star ratings out of five show levels of satisfaction for each category. Where no stars are showing, it means we could not get a large enough sample size to rate this aspect of the service.

What Nationwide's mortgage customers say about it

'Pleased to be linked to them. They are honest and fair and are not just about the profits.

'My mortgage is not flexible - no ability to take payment holidays.'

'No problems in the 30 odd years we've been with them.'

'Slow, asked questions without properly referring to the documents they asked for, unnecessary delays.'

'Staff are always really helpful no matter how silly a question may seem to them.'

'Good rates but punitive penalty charges.'

'They are trustworthy.'

'The interest rate is good but not the best on the market. I would like to overpay more.'

'The staff was friendly and I had cashback.'

'Now common sense has been taken out of the equation the staff are unable to make decisions unless the computer says yes.'

  • Last updated: August 2017
  • Updated by: Dean Sobers

Your home may be repossessed if you do not keep up repayments on your mortgage.

Which? Limited (registered in England and Wales number 00677665) is an Introducer Appointed Representative of Which? Financial Services Limited (registered in England and Wales number 07239342). Which? Financial Services Limited is authorised and regulated by the Financial Conduct Authority (FRN 527029). Which? Mortgage Advisers and Which? Money Compare are trading names of Which? Financial Services Limited. Registered office: 2 Marylebone Road, London NW1 4DF.