Why you can trust our mortgage lender reviews
Real mortgage holders
We asked 6,514 mortgage customers about their lender, then produced a score to help you compare providers.
Unique expert rate analysis
We've analysed mortgage rates and fees over three months to ensure we only recommend providers that offer competitive deals.
Best UK mortgage lenders compared
We compared 21 mortgage lenders, examining their deals and analysing feedback from their customers.
See providers’ customer scores and customer service ratings in our table.
This article is for information purposes only and doesn't constitute advice. Please refer to the particular terms and conditions of a provider before committing to any financial products.
Table notes: Last updated September 2026. Next update September 2027. The results are based on an online survey of 6,514 members of the public in August/September 2026. Sample sizes in brackets. If two or more brands have the same score, they're ranked alphabetically. Providers must receive a minimum of 40 responses to be included in the table. Customer score is based on a combination of overall satisfaction and likelihood to recommend the provider. The average customer score is 73%. Star ratings are out of five. For more information on our research, see our full methodology.
- Find out more: head to our guide on the best mortgage rates to compare deals – it's updated daily and includes the cheapest deals on the market, plus the cheapest fee-free options.
The Which? Recommended Providers for mortgages
Four mortgage lenders, Barclays, First Direct, Nationwide Building Society and NatWest, passed our strict criteria to become a Which? Recommended Provider (WRP).
Nationwide Building Society review
Nationwide achieved five stars for customer service, online access and keeping customers well informed. It was one of only two lenders to receive themaximum star rating for customer service. For the second year running, Nationwide achieved the joint highest customer score in our survey. It combined this excellent customer satisfaction with competitive mortgage deals, ranking joint-fifth-cheapest in our mortgage deals analysis.
Mortgage deals analysis
- Overall ranking:joint 5th out of 69 lenders
- First-time buyer ranking:joint 7th out of 65 lenders
- Home mover ranking:joint 4th out of 50 lenders
- Remortgage ranking:joint 4th out of 68 lenders
1=out of 21 mortgage lenders ranked on customer score (joint 1st)
Barclays review
Barclays performed well in our customer satisfaction survey, but really shone in our mortgage deals analysis. It was the joint second cheapest lender in our review of deals.
Mortgage deals analysis
- Overall ranking:joint 2nd out 69 lenders
- First-time buyer ranking:joint 3rd out of 65 lenders
- Home mover ranking:joint 2nd out of 50 lenders
- Remortgage ranking:joint 4th out of 68 lenders
6=out of 21 mortgage lenders ranked on customer score (joint 6th)
First Direct review
First Direct performed well in our customer satisfaction survey, achieving five stars for online access. However, the provider really stood out in our mortgage deals analysis. It was the cheapest mortgage lender on average during our three month analysis period.
Mortgage deals analysis
- Overall ranking:1st out of 69 lenders
- First-time buyer ranking:joint 1st out of 65 lenders
- Home mover ranking:1st out of 50 lenders
- Remortgage ranking:joint 1st out of 68 lenders
6=out of 21 mortgage lenders ranked on customer score (joint 6th)
NatWest review
NatWest achieved a strong customer score and was the joint 5th cheapest lender in our mortgage deals analysis. Customers were particularly impressed with its online access, awarding it five stars.
Mortgage deals analysis
- Overall ranking:joint 5th out of 69 lenders
- First-time buyer ranking:joint 7th out of 65 lenders
- Home mover ranking:joint 8th out of 50 lenders
- Remortgage ranking:joint 10th out of 68 lenders
6=out of 21 mortgage lenders ranked on customer score (joint 6th)
Cheapest UK mortgage lenders
We analysed the rates and upfront fees of thousands of mortgage deals over a three-month period, in the summer/autumn of 2026, to understand which lenders typically offer the cheapest deals.
Our analysis allows us to spotlight the overall cheapest providers, and also the cheapest lenders for first-time buyers, home movers and remortgagers.
Table notes: Last updated September 2026. Next update September 2027. Scores based on analysis of three months of Moneyfacts mortgage data. The customer scores are based on an online survey of 6,514 members of the public in August/September 2026. Sample sizes in brackets. If two or more brands have the same score, they're ranked alphabetically. Providers must receive a minimum of 40 responses to be included in the table. Customer score is based on a combination of overall satisfaction and likelihood to recommend the provider. see our full methodology.
- Find out more: cheapest mortgage lenders of the month - we keep tabs on lenders to see which lenders offer the most competitive rates each month
How to choose a mortgage provider
Although our WRPs are great all-rounders, the best mortgage lender for you will depend on your circumstances.
For example, some lenders are more willing to give mortgages to self-employed homebuyers, while others specialise in guarantor mortgages or solutions for people with credit issues.
According to data from UK Finance, the largest mortgage lender in 2025 was Lloyds Banking Group, which includes Lloyds Bank and Halifax.
Choosing a big lender can have some advantages. For example, they often have a more extensive range of products and may offer in-branch services.
However, you don't need to go with one of the big players just because you recognise the name or you're already a customer. Smaller lenders, including building societies, may offer tailored products that better suit your circumstances.
It's worth taking the time to do some research on the different types of lenders and mortgages available, and consider taking advice from a mortgage broker if you're unsure. A good broker will also be able to take you through the application process from start to finish.
Should I consider the 'worst' mortgage lenders?
Sam Wilson, Which? mortgage expert says: 'Borrowers continue to report high levels of satisfaction with residential mortgage lenders. Only four lenders received a customer score below 70%: TSB, Virgin Money, Royal Bank of Scotland and Bank of Ireland UK.
'When choosing a mortgage lender, I'd start by looking at the deals it typically offers. A lower customer score doesn't necessarily mean a lender doesn't offer competitive mortgages. For example, Bank of Ireland UK was the joint-fourth cheapest lender on average for remortgagers in our analysis.
'I'd then look at our star ratings to see how lenders perform in the areas that matter most to me. Bank of Ireland UK was the only lender to receive two stars for customer service, for example, which is something I'd take into consideration.
'For other borrowers, online access might be more important. In that case, I'd check the online access star rating to get an idea of how easy it is to manage your mortgage, check your balance and make payments through an app or online.
'But if you want to cut down your research time, we have four Which? Recommended Providers for mortgages, all of which combine excellent customer satisfaction with competitive mortgage deals. I'd look at the deals offered by these lenders first before considering other providers.'
The next step: finding the best mortgage deal
Now that you know which lenders are keeping their customers satisfied, you can check which are offering the best deals.
You can use our guide on the best mortgage rates to continue your research. We list the cheapest rates for first-time buyers, home movers and remortgagers for a variety of deposit sizes, as well as the top fee-free deals. This information is updated twice a day.
Remember to research the full cost of the deal, taking into account upfront fees, early repayment charges and any incentives such as cashback.
A mortgage broker can also help you research deals that suit your circumstances.
How we analyse mortgage lenders
Our editorial independence means we work on behalf of consumers, not lenders. This means you can trust that our reviews are impartial and fair.
Customer score
Our customer satisfaction table is produced using results from our survey of 6,514 members of the public in August-September 2026.
The customer score reflects how satisfied customers are with their provider and how likely they would be to recommend it.
Lenders must receive a minimum of 40 responses to be included in our results.
Mortgage deals analysis
We analysed thousands of mortgages, using Moneyfacts data, over three months in the summer/autumn of 2026. To find the lenders that offer the deals borrowers typically need, we created 28 mortgage scenarios, based on typical loan amounts, term lengths and mortgage products.
What makes a lender a Which? Recommended Provider?
To be named a WRP, a mortgage lender must:
- achieve a customer score above 71%
- score at least four stars for customer service
- rank among the 10 cheapest mortgage lenders for first-time buyers, home movers and remortgagers
- be fully covered by the Financial Services Compensation Scheme and Financial Conduct Authority banking standards regime.
Find out more: what the Which? symbols, logos and ratings mean
Key information
Why should you trust Which? research?
We’re not influenced by third parties. We work entirely on behalf of you, the consumer, nobody else. See our statement of editorial independence.