Two thirds don’t trust tech giants to protect them against either scams, dangerous products, or fake reviews
Which? has launched a campaign for new laws to protect people from scams, unsafe products and fake reviews, and believes urgent government action is needed to make platforms legally responsible for harmful content on their sites
A dash cam brand that was banned by Amazon reappeared on the marketplace, where it remained undetected for several weeks until Which? raised the alarm.
Five changes a long-overdue update of our consumer law and the competition regime could introduce, want what it means for you.
Fake baby slings and carriers can put your baby's safety at risk. Get our top tips on spotting a fake, plus find out what to do if you accidentally buy one.
Amazon appears to have suspended a number of Chinese-based sellers from its site that Which? Investigations have linked to fake and incentivised review practices.
The CMA will open a formal probe intended to gather further information and to determine whether the two sites may have broken consumer law, following an initial investigation in May 2020 to assess the internal systems of several platforms.
A Which? investigation into some of Amazon's bestselling products has revealed repeated claims from buyers of being offered incentives for positive reviews.
Facebook has promised to suspend or ban users who repeatedly set up groups and profiles that promote, encourage and facilitate bogus or misleading reviews across Facebook and Instagram, both of which it owns.
In January 2021 we went undercover and signed up to firms offering review manipulation services – including the posting of fake five star reviews – to business listings on Google.
Our latest investigation has discovered a thriving industry of review manipulation businesses targeting Amazon marketplace and evading its checks.