Following 'troubling evidence' of a thriving marketplace for fake reviews revealed by the CMA in 2019, Facebook and eBay have signed up to agreements to tackle the issue. What action has been taken?
We explore how Shenzhen in China has changed the way we shop, and how dodgy products and fake reviews can be traced back to the city.
Highly rated tech products sold on Amazon, including those recommended as 'Amazon's Choice', have been rated as Don’t Buys in Which? labs, in an investigation into fake reviews and the reliability of Amazon’s customer scores.
Some of the highest ranked hotels on TripAdvisor reached the top by using fake reviews, a new investigation from Which? Travel has shown.
Our latest fake reviews investigations reveals the shocking scale of the issue, including the Facebook groups generating thousands of posts in just one month.
After analysing thousands of reviews across hundreds of products, evidence emerged of exactly how Amazon sellers have found intricate ways to ‘game’ the system.
'Troubling evidence' of a thriving marketplace for fake online reviews was found between between November 2018 and June 2019, including a number of Facebook groups where people offered to write fake reviews, and eBay listings offering fake reviews for sale.
At least 78,000 reviews removed from Amazon across popular tech products in the last three years, but is Amazon doing enough to stem the tide of fake reviews?
Tech products such as headphones, fitness trackers and smartwatches are dominated by 'unknown' brands on Amazon, and littered with fake reviews. What's the issue and how can you spot a fake review?
A Which? snapshot investigation has revealed a range of home and tech products with large numbers of positive customer reviews online – yet all of them were rated Don’t Buys in...