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How shopping at M&S is changing – from St Michael to sushi

How shopping at M&S is changing – from St Michael to sushi

Find out how M&S is innovating to stay relevant and attract a wider range of customers, from reintroducing the heritage St Michael brand to offering free in-store wifi.

Made to last? Popular jeans put to the test

Made to last? Popular jeans put to the test

While we did find differences between jeans, we were surprised to see that how durable they were didn’t depend on price – affordable own-brand jeans beat branded products that cost more than five times as much.

How is shopping with John Lewis going to change?

How is shopping with John Lewis going to change?

Find out how John Lewis is innovating to survive, from furniture rental to property development - as well as keeping its retail business alive.

Six ways to shop more ethically – from Black Pound Day to new sustainable brands

Six ways to shop more ethically – from Black Pound Day to new sustainable brands

As Black Pound Day reaches its first anniversary, find out steps you can take to shop more ethically and help change the world via a spot of retail therapy.

Best cities for shopping in the UK

Best cities for shopping in the UK

Now that we're all free to visit shops again, we reveal the best rated cities for shopping in the UK.

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How retailers have helped shoppers in 2020

How retailers have helped shoppers in 2020

The retail sector was hit hard by the pandemic, but there have been plenty of examples of shops going out of their way to put customers first.

Debenhams in administration: what does it mean for customers?

Debenhams in administration: what does it mean for customers?

Debenhams is to go into liquidation after JD Sports pulled out of a deal to rescue the troubled retailer. The administrators are winding down operations but will continue to seek...

One in five customer complaints unheard during lockdown

One in five customer complaints unheard during lockdown

During the national coronavirus lockdown, one in five shoppers were unable to contact retailers to resolve their complaints.

Which was the cheapest supermarket in September 2020?

Which was the cheapest supermarket in September 2020?

Which? reveals the cheapest UK supermarket in September 2020. Aldi and Lidl vs the 'big four': where can you save the most?

Face coverings become mandatory in shops: will safety measures protect you?

Face coverings become mandatory in shops: will safety measures protect you?

With face coverings now required in shops in England, Which? talks to a scientist about whether safety measures will keep shoppers safe.

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