Find out how M&S is innovating to stay relevant and attract a wider range of customers, from reintroducing the heritage St Michael brand to offering free in-store wifi.
While we did find differences between jeans, we were surprised to see that how durable they were didn’t depend on price – affordable own-brand jeans beat branded products that cost more than five times as much.
Find out how John Lewis is innovating to survive, from furniture rental to property development - as well as keeping its retail business alive.
As Black Pound Day reaches its first anniversary, find out steps you can take to shop more ethically and help change the world via a spot of retail therapy.
Now that we're all free to visit shops again, we reveal the best rated cities for shopping in the UK.
The retail sector was hit hard by the pandemic, but there have been plenty of examples of shops going out of their way to put customers first.
Debenhams is to go into liquidation after JD Sports pulled out of a deal to rescue the troubled retailer. The administrators are winding down operations but will continue to seek...
During the national coronavirus lockdown, one in five shoppers were unable to contact retailers to resolve their complaints.
Which? reveals the cheapest UK supermarket in September 2020. Aldi and Lidl vs the 'big four': where can you save the most?
With face coverings now required in shops in England, Which? talks to a scientist about whether safety measures will keep shoppers safe.