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From Laybuy to Klarna: how safe is ‘buy now, pay later’ online?

The next time you’re in-store or shopping online you could be given the choice to spread the cost of your purchase and pay by Laybuy. Is it safe?

Sister getting unwanted Christmas gift

One in four receive an unwanted gift at Christmas

A quarter of people received an unwanted Christmas gift last year and Londoners were significantly more likely to pipe up about it. Which? explains what you can do if you receive an unwanted gift this Christmas.

Gift cards for Christmas: are they more or less hassle in the long-run?

Almost one in three people plan to buy a gift card as a Christmas present this year. We explain your rights if a gift card is lost, you run out of time or a retailer goes into administration, so you don't get caught out.

Get the best from the sales: five things to remember this Black Friday

Don't get stung by Black Friday deals that are too good to be true. Whether it's a fridge freezer, mattress, laptop or TV, our tips will help you bag a bargain.

It’s two weeks until Black Friday

It's two weeks to Black Friday and people are already preparing. Find out what you need to know, how to get a good deal and what it takes to get your money back if you change your mind after you've bought.

UK and European flag together

No-deal Brexit could be chaotic, Which? warns

Which?’s no-deal Brexit report shows that the immediate aftermath from leaving the EU without a deal could be 'chaotic'. It also shows that consumers believe a no-deal Brexit would have a negative impact on their consumer rights

Update: House of Fraser delivery problems – your consumer rights

Frustrated and confused House of Fraser customers complain about late deliveries on social media following Mike Ashley Sports Direct takeover - Which? explains your delivery and online cancellation rights. Don't get left out of pocket.

House of Fraser store

House of Fraser rescued from administration: what does it mean for customers?

Sports Direct, owned by billionaire Mike Ashley, has agreed to buy struggling high street department store House of Fraser for £90m in cash, it was revealed this on 10 August....

More online retailers step up to clarify return rights following Which? investigation

Six retailers including Superdrug and The Body Shop have made changes to clarify their returns information following a recent Which? investigation.

Which high street shops do you miss the most?

Find out which high street shops we miss the most, from BHS to Woolworths. We reveal what people miss about the 90s high street, and how shopping has changed.

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