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From department store pop-ups to robot deliveries: what will 2020 hold for UK retail?

Which? analyses the UK retail scene over the last year, from Debenhams closures to the rise of Aldi and Lidl - and predicts how shopping will innovate in 2020.

A 'closed' shop sign

Five tips to avoid losing your money when a company goes bust

From Thomas Cook to Mothercare, 2019 saw a string of well-known companies collapse, and we could say goodbye to more in 2020. If it happens to a retailer, venue, or holiday company you’ve bought something from, it doesn’t have to mean your money is lost.

Baby retailers disappear from the British high street: where can parents shop now?

What does the closure of Mothercare and Mamas & Papas stores mean for parents? We explain how to buy the best pushchair and car seat to keep your child safe.

Black Friday scam victims lose over £600: what to watch out for

Black Friday scam victims lose an average of £661. Find out how to spot a dodgy offer and get to the real deals.

Two weeks until Black Friday: should you buy now or wait?

Black Friday 2019 is in two weeks' time - but is it worth waiting to start shopping? Find out when major retailers' sales begin, from Amazon to Currys PC World

Mothercare goes into administration: what you need to know

Mothercare is in talks with administrators. Find out what you need to know about shopping at the baby and child store, as well as your rights if you have recently bought from Mothercare and it goes into administration.

Best and worst brands for customer service in 2019

First Direct's customers called it 'helpful', 'friendly' and 'dependable', while Ryanair customers called it 'arrogant', 'greedy' and 'sneaky'.

Tesco and Iceland’s crackdown on supermarket plastic bags

Tesco has announced a ban on plastic bags arriving with online groceries and Iceland is trialling a plastic-bag-free shop. Other supermarkets are already cutting down on plastic bags. What are the online grocers doing about plastic?

Tesco raises prices on more than 1,000 products

Supermarket Tesco has put up prices on thousands of its products, including cheese, pasta, beer and jam, according to data from the supermarket industry.

WHSmith finishes bottom in Which? high street shops survey 2019

WHSmith has finished last in our annual high street shops survey, with a disappointing customer score of 50%. Richer Sounds claimed the top spot and has been rated the best...

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