We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies as per our policy which also explains how to change your preferences.

How we test antivirus software

By Andrew Laughlin

Our antivirus test is seriously tough. We use thousands of strains of malware and online nasties to find the antivirus packages that are good enough to protect your computer.

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

What makes Best Buy antivirus software?

When you download antivirus protection - whether it’s paid-for or free software - you want to feel confident that hordes of internet nasties will be safely locked out of your PC or Mac. That's where we come in.

When we say our test is tough, we mean it. Each package is hit with more than 10,000 samples of malware. We test how effectively the packages work while your PC is offline, as well as online.

The world of cyber threats never sleeps, so testing just once a year isn’t good enough. So, we fire new batches of malware at the programs every three months to ensure standards haven’t slipped.

A Best Buy antivirus software package will keep your computer as safe as Fort Knox. But there’s more to internet security than just fighting malware.

1. How well will I be protected from malware? 

Unlike you, we’re constantly hoping to catch the world’s worst computer bugs. Antivirus programs are designed to block such malicious software, so to test them we need plenty of internet nasties.

Our specialist lab operates what are called ‘honeypots’ – think of these like digital fishing nets designed to capture thousands of strains of murky malware and viruses. We have more than 60 honeypots around the world and these capture up to 400,000 files every day, and up to 146 million over a year. This includes Windows and Android malware, along with the rarer Apple Mac malware. 

We check antivirus programs to ensure they don’t let you pass infected files onto other people, even if the files haven’t been opened by you first.

We also punish packages that pester you with confusing messages, or wrongly zap a file that you actually want to use (known as a ‘false positive’).

And we don’t test just once and say ‘job done’. No, we re-run our full protection assessment every three months to ensure the packages are still doing an effective job. 

10,000Samples of unique malware used to test each antivirus package

2. Will the antivirus help me avoid scams? 

Many security software packages claim to protect you from scam webpages and emails, but do they actually do what they say?

We click on links contained in phishing emails – hoax emails sent in the hope that the recipient will enter confidential information – to see whether the software stops you from proceeding to these dangerous scam websites designed to steal your data or infect your machine.

We throw in a few genuine emails, too, in order to see whether the software wastes your time by flagging emails and websites that are clearly safe for you to access.

3. Is the software easy to install and use? 

It's all very well for a security software program to pick up every virus and spam email that's out there, but it still needs to be easy to use and unobtrusive.

We look for security software that not only identifies threats, but warns you clearly and talks to you in jargon-free language. Points are deducted for confusing or scaremongering alerts and any ambiguous action that could compromise security.

Before that, we buy and install each security software package on a ‘fresh’ computer, and rate this process, including what is and isn’t included, along with how easy it is to stop the software licence from just automatically renewing (and charging you) after it expires.

Plus, we rate the initial software set-up process and first scan, looking to see if it's easy for a beginner to set up properly. Whether it's software that you pay for, or a package vying to be one of our best free antivirus downloads, we'll tell you if it's going to a breeze to use on your computer.

4. Does it include all the features I need? 

The main thing that separates paid-for and free antivirus software is the added extras that come with them. If you’re spending £50 or even more a year on your protection, then you’ll want some bells and whistles to sweeten the deal.

So we tell you whether the program you’re eyeing up includes useful features, such as a firewall, parental controls and tools for tuning up your computer.

If the supposedly premium features aren’t worth the money, we’ll flag that up to you, too. It may be that a free package will meet your needs just as well.

5. Will it slow down my computer? 

Virus protection scans should operate silently and discreetly in the background while you get on with using your computer.

The worst programs will frustratingly reduce your system to a crawl while they carry out their routine virus checks.

We carry out a range of everyday tasks on our test computer while the software operates, and compare this to when the antivirus package was not installed.   

Any antivirus package that means it takes an age to open a web browser or save files will lose marks in this test, known as our ‘use of resources’ assessment.

6. Should I install it? 

We combine the results of all these assessments when we calculate the total test score, so that you can find the software that combines the best of protection, ease-of-use and added features.

A premium is put on the package’s antivirus credentials since it should be brilliant at keeping your PC or Mac free from malware.

The final score breaks down as follows and doesn’t take price into account. Free downloads are judged on the same criteria as paid-for packages:

Protection…................................65%
Ease of use.................................25%
Use of resources........................ 10%

If a PC antivirus package gets a total test score of 75% or above, we’ll award it Best Buy status. For Mac, packages have to score 71% or higher.

SHARE THIS PAGE

Related products

See all antivirus software packages