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21 October 2020

John Lewis broadband review

We've surveyed thousands of broadband users and can tell you everything you need to know about John Lewis Broadband – including whether to sign up for one of its deals.
WhichEditorial team

You might be surprised that a company famous for its high street shops also provides broadband and home phone services. Find out how its customers rated it in our latest survey.

Use Which? Switch Broadband to find the best John Lewis broadband deal for you.

John Lewis broadband review

In this in-depth review, we will:

  • give you a full breakdown of how customers rated it for key factors, such as the technical support it provides
  • show you how John Lewis Broadband compares with all the other major internet service providers (ISPs), including BT, Sky, TalkTalk and Virgin
  • tell you what real John Lewis broadband customers have to say about their experiences
  • assess the equipment on offer from John Lewis Broadband
  • explore John Lewis Broadband's latest deals and offers.

To get all this information, try Which?.

We'll tell you exactly what you need to know about all the UK's biggest broadband providers and help you avoid signing up for a deal you'll come to regret.

If you're already a member, log in now to unlock the table.

John Lewis broadband satisfaction survey results
Speed Reliability Ease of set up Value for money Ease of contacting Customer service Technical support Customer score (%)

What makes a Which? Recommended Provider?

Which? Recommended Providers are the cream of the crop and the accolade is only given to broadband companies that achieve a customer score of 70% or above.

That's not all. We know that price is important, so we only give the award to companies we feel charge a reasonable price for their services. If they charge too much they're not eligible to be Which? Recommended Providers, whatever score they receive in the survey.

Broadband Which? Recommended Providers: discover which two providers impressed most in our latest survey.

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