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Updated: 16 Mar 2022

Plusnet broadband review

We surveyed thousands of broadband users to tell you everything you need to know about Plusnet – including whether to sign up for one of its broadband deals
Yvette Fletcher

Plusnet takes pride in its down-to-earth and friendly customer service, but can its broadband speed and connection reliability match the best broadband companies?

Read on for our full review or use Which? Switch Broadband to find the best Plusnet broadband deal for you.

Plusnet broadband review

Below you’ll find a range of information about Plusnet broadband. Which? Members can also read our full review, including: 

  • A full breakdown of how its customers rated it for key factors, such as the technical support it provides
  • Quotes from real Plusnet broadband customers on their experiences
  • Compare all of Plusnet's broadband deals.
  • Access to our Plusnet broadband satisfaction survey results.
SpeedReliabilityEase of set upValue for moneyEase of contactingCustomer serviceTechnical supportCustomer score (%)

We'll tell you exactly what you need to know about all the UK's biggest broadband providers, and help you avoid signing up for a deal you'll come to regret.

If you're already a member, log in now, or join Which? today.

What makes a Which? Recommended Provider?

Which? Recommended Providers are the cream of the crop, and the accolade is only given to broadband companies that achieve a customer score of 70% or above.

That's not all. We know that price is important, so companies can only be Recommended Providers if they charge a reasonable price for their services. If they charge too much they're not eligible, whatever score they receive in the survey.

Broadband Which? Recommended Providers: discover which providers impressed most in our latest survey.

What is the latest Plusnet router?

Plusnet typically supplies the Hub Zero router with its standard speed packages (this is free).

Our lab tests revealed that this basic router is easy to use and offers a reasonable level of security. It's probably sufficient for most people, but you shouldn't expect very fast transfer speeds.

Fibre deals come with Plusnet's newer Hub One router. This model has a similar look and feel to the Hub Zero. To find out more about how secure and user-friendly it is, read our full Plusnet Hub One review.

Plusnet broadband deals

Plusnet offers both standard broadband and fibre broadband deals. You can choose whether you'd prefer a contract lasting 12 or 18 months.

Plusnet usually offers competitively priced broadband, but if you do take out a contract with Plusnet, keep in mind that every March it increases the price of all of its deals by the Consumer Price Index (CPI) rate of inflation as published that January, plus an additional 3.9%

Plusnet doesn't have any usage limits on its packages, although it does manage traffic, prioritising certain content in busy periods.

Plusnet broadband speeds

Standard broadband packages have an average speed of 10Mbps, and fibre-optic cable is available with average speeds of either 36Mbps or 66Mbps, depending on the package selected.

To compare prices and see further detail on each package, see our Plusnet broadband package reviews.

Need to get in touch with Plusnet?

Bookmark our Plusnet Broadband customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts.