Full Fibre 100
Plusnet takes pride in its down-to-earth and friendly customer service, but can its broadband speed and connection reliability match the best broadband companies?
Below you’ll find a range of information about Plusnet broadband. Which? Members can also read our full review, including:
|Speed||Reliability||Ease of set up||Value for money||Ease of contacting||Customer service||Technical support||Customer score (%)|
We'll tell you exactly what you need to know about all the UK's biggest broadband providers, and help you avoid signing up for a deal you'll come to regret.
Which? Recommended Providers are the cream of the crop, and the accolade is only given to broadband companies that achieve a customer score of 70% or above.
That's not all. We know that price is important, so companies can only be Recommended Providers if they charge a reasonable price for their services. If they charge too much they're not eligible, whatever score they receive in the survey.
Plusnet typically supplies the Hub Zero router with its standard speed packages (this is free).
Our lab tests revealed that this basic router is easy to use and offers a reasonable level of security. It's probably sufficient for most people, but you shouldn't expect very fast transfer speeds.
Plusnet offers both standard broadband and fibre broadband deals. You can choose whether you'd prefer a contract lasting 12 or 18 months.
Plusnet usually offers competitively priced broadband, but if you do take out a contract with Plusnet, keep in mind that every March it increases the price of all of its deals by the Consumer Price Index (CPI) rate of inflation as published that January, plus an additional 3.9%
Plusnet doesn't have any usage limits on its packages, although it does manage traffic, prioritising certain content in busy periods.
Standard broadband packages have an average speed of 10Mbps, and fibre-optic cable is available with average speeds of either 36Mbps or 66Mbps, depending on the package selected.