Utility Warehouse broadband review

You might think a company that offers such varied services – from mobile phone contracts and broadband to gas and electricity – may struggle to be the UK's best home broadband provider. But Utility Warehouse is competitive on price, so is it worth consideration? Our latest customer survey reveals how Utility Warehouse home broadband customers rated their service.

Each year, we survey thousands of UK broadband customers to check how they rate each big provider's speed, reliability, customer service and value for money. Read on for our review, or use the free broadband comparison service from Which? to explore the broadband deals available where you live.

Find out how much your provider could hike prices with our broadband and mobile price rise calculator

Is Utility Warehouse broadband any good?

Our research showed that Utility Warehouse broadband customers felt so-so about the service they received.

• 'For my own household's needs I have experienced few or no issues and am very happy with the package I have.'
• 'It took a while to get through to the customer service team and to resolve our issues with the broadband.'

Utility Warehouse broadband review

Customer score: 65% (joint 7th out of 12). Which? members can also read our full review, including how its customers rated it for key factors, such as customer service and technical support.

If you're already a member, log in now, or join Which? today to read:

• Pros
• Cons
• Which? Verdict

Discover which providers impressed their customers most in our latest survey - we reveal the best and worst broadband providers

Utility Warehouse broadband deals

Utility Warehouse has a choice of several broadband deals, although some are only available in certain areas.

It also offers a range of fibre packages – two are widely available partial-fibre services and have average speeds of approximately 38Mbps or 67Mbps. Its full-fibre deals have average speeds of around 100Mbps, 500Mbps or 944Mbps but aren't yet available everywhere.

All Utility Warehouse deals include unlimited data. Minimum contracts are 18 months. Utility Warehouse commits to keeping the price of its broadband deals the same for the full length of a customer's contract – unlike several other big broadband providers.

The company also offers energy and mobile deals, as well as home insurance and boiler cover. Discounts are available if you take out more than one service, and it passes on further savings if you use its cashback card. 

Our guide to the best broadband deals includes top picks from our experts to help you find the best-value broadband

How much is Utility Warehouse broadband?

Utility Warehouse offers a range of deals at different speeds. Its full-fibre deals can be more expensive than some of its competitors', but bear in mind that it holds prices static for the full length of the contract, whereas providers such as BT and Virgin Media will increase the cost of your package every year.

You can view the entire range of Utility Warehouse broadband packages, or enter your postcode below to check for the best deals across all providers in your area. 

Utility Warehouse broadband speeds

Utility Warehouse offers partial-fibre broadband (average speed of 38Mbps with its Ultra deal or 70Mbps with its Ultra Plus deal). 

Customers in certain locations can opt for Utility Warehouse full-fibre ultrafast broadband deals – Full Fibre 100 (average speed of 100Mbps), Full Fibre 500 (average speed of 500Mbps) and Full Fibre 900 (average speed of 944Mbps).

Does Utility Warehouse put up broadband prices every year?

No – unlike other providers, Utility Warehouse promises to keep your tariff the same for the duration of your broadband contract. 

What is the latest Utility Warehouse router?

Utility Warehouse used to offer a range of different routers, and users paid to rent them, but new customers are now supplied with the provider's UW Wi-Fi Hub. The hub itself is free, but there's a £5.99 postage charge. 

For an extra £5 a month, you can get two Amazon Eero devices. These enable potentially faster speeds and also boost the range of your wi-fi, so might be useful for those with larger homes. 

How to contact Utility Warehouse broadband

Bookmark our Utility Warehouse broadband customer contact page, which contains helpful links to troubleshooting and customer service.

Find out how we assess broadband providers to provide you with our expert verdict on the best and worst UK providers