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Updated: 16 Mar 2022

Utility Warehouse broadband review

We've surveyed thousands of broadband users and can tell you everything you need to know about Utility Warehouse's broadband – including whether to sign up for one of its deals
Yvette Fletcher

You might think a company that offers services as diverse as mobile phone contracts, gas and electricity, as well as phone and broadband might struggle to be the best broadband provider. But Utility Warehouse has been recommended before. Find out how its customers rate it in our latest survey.

Read on for our review or use Which? Switch to find the best broadband deal for you.

Utility Warehouse broadband review

Below you’ll find a range of information about Utility Warehouse broadband. Which? Members can also read our full review, including: 

  • A full breakdown of how its customers rated it for key factors, such as the technical support it provides.
  • Quotes from real Utility Warehouse broadband customers on their experiences.
  • Compare all of Utility Warehouse's broadband deals.
  • Access to our Utility Warehouse broadband satisfaction survey results.
SpeedReliabilityEase of set upValue for moneyEase of contactingCustomer serviceTechnical supportCustomer score (%)

We'll tell you exactly what you need to know about all the UK's biggest broadband providers, and help you avoid signing up for a deal you'll come to regret.

If you're already a member, log in now, or join Which? today.

What makes a Which? Recommended Provider?

Which? Recommended Providers are the cream of the crop, and the accolade is only given to broadband companies that achieve a customer score of 70% or above.

That's not all. We know that price is important, so companies can only be Recommended Providers if they charge a reasonable price for their services. If they charge too much they're not eligible, whatever score they receive in the survey.

Broadband Which? Recommended Providers: discover which providers impressed most in our latest survey.

What is the latest Utility Warehouse router?

Utility Warehouse used to offer a range of different routers and had a rental model, but now new customers are supplied with the provider's UW Wi-Fi Hub for free. Our experts examined the router in our test lab and were happy with what they found - read our Utility Warehouse UW Wi-Fi Hub review to find out more.

Utility Warehouse broadband deals

Utility Warehouse has several choices of broadband deal, though some are only offered to people in certain areas. Utility Warehouse does offer standard (ADSL) broadband, though it doesn't advertise it to people unless it's the only service available.

It also offers a range of fibre packages - two are very widely available and have average speeds of 35Mbps and 63Mbps. Its ultrafast deals have average speeds of 100Mbps and 500Mbps but are only available in certain locations.

All of Utility Warehouse's deals include unlimited data and there's no minimum contract for standard-speed broadband. Minimum contracts are 18 months for fibre. Unusually, all of Utility Warehouse's broadband deals have a £10 disconnection fee, but on the other hand, Utility Warehouse commits to keep the price of its broadband deals the same for the full length of customers' contracts - unlike several other big broadband providers.

The company also offers energy and mobile deals, as well as home insurance and boiler cover. Discounts are available if you take out more than one service, and it passes on further savings if you use its Cashback card. 

To compare prices and see more details on each package, read our Utility Warehouse broadband package reviews.

Utility Warehouse broadband speeds

Utility Warehouse offers standard broadband (average speed of 11Mbps) and fibre (average speed of 35Mbps with ‘Ultra Fibre' or average speed of 63Mbps with ‘Ultra+ Fibre'). Customers in certain locations can opt for Utility Warehouse's ultrafast broadband deals - 'Full Fibre 100' (average speed of 100Mbps) and 'Full Fibre 300' (average speed of 300Mbps).

Need to get in touch with Utility Warehouse?

Bookmark our Utility Warehouse broadband customer contact page, which contains helpful links to troubleshooting and customer service.