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Zen Internet broadband review
Our Zen broadband customer satisfaction survey reveals how people rated their
home Zen Internet service for installation, speed, reliability and customer
support
Zen Internet might not be the first broadband provider that springs to mind – it's not one of the biggest home broadband providers in the UK, but it offers a wide range of broadband packages to suit your needs. Our latest customer survey reveals how Zen broadband customers rated their Zen broadband service.
Each year, we survey thousands of UK broadband customers to check how they rate each big provider's speed, reliability, customer service and value for money. Read on for our review or use the free comparison service from Which? to find the best Zen Internet broadband deal for you.
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What Zen Internet broadband customers told us
Our research showed that Zen Internet broadband customers were very satisfied with the service they received.
- 'It's reliable and if there's ever an issue, Zen is quick to resolve it. They're easy to contact and communicate clearly without using jargon.'
- 'Good connection and speeds. Excellent customer service - so much better than I've had from previous providers.'
Zen Internet broadband review
Customer score: 77% (1st out of 12). Which? members can also read our full review, including how its customers rated it for key factors, such as customer service and value for money.
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- Pros
- Cons
- Which? verdict
| Zen Internet broadband | Star ratings |
|---|---|
| Speed | Sign up to reveal Get instant access to this and all our scores and recommendations Unlock tableFull Access first month £5, then £11.99 per month, cancel at any time. Already a member? Log in |
| Reliability | |
| Ease of setup | |
| Ease of contacting | |
| Customer service | |
| Technical support | |
| Overall communication | |
| Value for money |
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Unlock tableFull Access first month £5, then £11.99 per month, cancel at any time.
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Zen Internet broadband deals
While Zen Internet doesn't offer as many promotional deals or incentives as some of its rivals, it has a range of packages that include standard, superfast and ultrafast options. Changes to the way landline phone services work in the UK mean that Zen Internet now offers cheaper broadband-only deals for those happy to forgo a landline.
Zen Internet prices tend to remain fairly static and - unlike many other providers - Zen commits to keeping your price the same for the full length of your contract.
Our guide to the best broadband deals includes top picks from our experts on the best-value broadband
How much is Zen Internet broadband?
Zen Internet offers 18-month broadband packages with speeds ranging from 10Mbps to 900Mbps. It uses both the Openreach and CityFibre networks to deliver its connections - deals provided via the CityFibre network are generally a little cheaper.
You can view the entire range of Zen Internet broadband packages, or enter your postcode below to check for the best deals across all providers in your area.
Zen Internet broadband speeds
Zen Internet offers superfast partial fibre services with average download speeds of either 35Mbps or 66Mbps.
Zen Internet also offers ultrafast full fibre broadband to customers in certain locations – packages with average speeds of 100Mbps, 300Mbps, 500Mbps and 900Mbps are on offer.
Does Zen Internet put up broadband prices every year?
No – unlike other providers, Zen Internet promises to keep your tariff the same for the duration of your broadband contract.
What is the latest Zen broadband router?
Zen Internet supplies the Fritz!Box 7530 router to all new broadband customers who opt for its 35Mbps, 66Mbps, 100Mbps or 300 Mbps fibre packages. Our lab tests found it has great coverage and is good for streaming, but speeds drop off when you're further away. Find out more about the Zen Fritz!Box 7530 in our guide to the best wi-fi routers.
Zen's ultrafast 500Mbps and 900Mpbs deals come with a Fritz!Box 7530 AX Wi-Fi 6 Router.
The router is free but there's a £15 setup fee.
What is Zen EveryRoom?
EveryRoom is an add-on you can include with Zen Internet broadband services. If you sign up, Zen will send you a Fritz!Repeater 3000 wi-fi extender to help improve the signal strength throughout your home.
If you take up EveryRoom, Zen guarantees you'll have wi-fi in every room of your home – as long as it is no larger than 170sq.m (this is double the size of the average UK home). Like most similar services, outbuildings are excluded.
If one extender doesn't do the trick, Zen will send a second one – there's a postage fee, but it won't affect the amount you pay each month.
EveryRoom costs £9 per month plus a £9 postage fee, and you'll need to commit to a 12-month term.
How to contact Zen Internet
Bookmark our Zen Internet broadband customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts.
Find out how we assess broadband providers to provide you with our expert verdict on the best and worst UK providers.