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26 July 2021

Zen Internet broadband review

We've surveyed thousands of broadband users and can tell you everything you need to know about Zen Internet broadband – including whether to sign up for one of its deals
Yvette Fletcher

Which? members have been fans of Zen Internet's broadband services in the past, but is this the case in the latest survey?

Zen Broadband score

Use Which? Switch Broadband to find the best Zen Internet broadband deal for you.

Zen Internet review

Below you’ll find a range of information about Zen broadband. Which? Members can also read our full review, including: 

  • A full breakdown of how its customers rated it for key factors, such as the technical support it provides
  • Quotes from real Zen broadband customers on their experiences
  • Compare all of Zen's broadband deals.
  • And get access to our Zen broadband satisfaction survey results.
Ease of set up
Value for money
Ease of contacting
Customer service
Technical support
Customer score (%)

We'll tell you exactly what you need to know about all the UK's biggest broadband providers, and help you avoid signing up for a deal you'll come to regret.

If you're already a member, log in now, or join Which? today.

What makes a Which? Recommended Provider?

Which? Recommended Providers are the cream of the crop, and the accolade is only given to broadband companies that achieve a customer score of 70% or above.

That's not all. We know that price is important, so companies can only be Recommended Providers if they charge a reasonable price for their services. If they charge too much they're not eligible, whatever score they receive in the survey.

Broadband Which? Recommended Providers: discover which providers impressed most in our latest survey.

What is the latest Zen broadband router?

Zen Internet supplies the FRITZ!Box 7530 router to all new broadband customers (existing customers can upgrade for £75). The router is free with no delivery charge.

Zen Internet broadband deals

Zen offers a range of packages, including standard, superfast and ultrafast options.

Zen doesn't offer as many promotional deals or incentives as some of its rivals, and there's no option for those who wish to save money by paying the line rental in one go. 

However, its prices tend to remain fairly static and it's recently introduced its 'price for life' promise - an assurance that the price of your broadband deal won't increase as long as you remain a Zen Internet customer.

To compare prices and see more details on each package, read our Zen Internet broadband package reviews.

Zen Internet broadband speeds

Zen Internet's standard ADSL broadband service is available to more than 99% of the country, offering average speeds of 10Mbps. Meanwhile, fibre services offer average download speeds of either 35Mbps or 66Mbps, and average upload speeds of 6Mbps or 17Mbps.

Zen is one of a few providers to also offer a ‘fibre to the premises' service, giving faster download and upload speeds – packages with average speeds of 100Mbps, 300Mbps, 500Mbps and 900Mbps are available in certain locations.

Need to get in touch with Zen Internet?

Bookmark our Zen Internet broadband customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts.