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Updated: 22 Apr 2022

Zen Internet broadband review

We've surveyed thousands of broadband users and can tell you everything you need to know about Zen Internet broadband – including whether to sign up for one of its deals
Yvette Fletcher

Which? members have been fans of Zen Internet's broadband services in the past, but is this the case in the latest survey?

Read on for our review or use Which? Switch Broadband to find the best broadband deal for you.

Zen Internet review

Below you’ll find a range of information about Zen broadband. Which? Members can also read our full review, including: 

  • A full breakdown of how its customers rated it for key factors, such as the technical support it provides.
  • Quotes from real Zen broadband customers on their experiences.
  • Compare all of Zen's broadband deals.
  • Access to our Zen broadband satisfaction survey results.
SpeedReliabilityEase of set upValue for moneyEase of contactingCustomer serviceTechnical supportCustomer score (%)

We'll tell you exactly what you need to know about all the UK's biggest broadband providers, and help you avoid signing up for a deal you'll come to regret.

If you're already a member, log in now, or join Which? today.

What makes a Which? Recommended Provider?

Which? Recommended Providers are the cream of the crop, and the accolade is only given to broadband companies that achieve a customer score of 70% or above.

That's not all. We know that price is important, so companies can only be Recommended Providers if they charge a reasonable price for their services. If they charge too much they're not eligible, whatever score they receive in the survey.

Broadband Which? Recommended Providers: discover which providers impressed most in our latest survey.

What is the latest Zen broadband router?

Zen Internet supplies the FRITZ!Box 7530 router to all new broadband customers (existing customers can upgrade for £78). The router is free with no delivery charge.

Zen Internet broadband deals

While Zen doesn't offer as many promotional deals or incentives as some of its rivals, it offers a range of packages, including standard, superfast and ultrafast options. Changes to the way landline phone services work in the UK mean that Zen Internet now offers cheaper broadband-only deals for those happy to forego a landline.

Zen's prices tend to remain fairly static and it commits to keeping your price the same for the full length of your contract. This is in contrast to several of the big broadband providers, which increase the price of their deals every year, whether you're in your minimum contract period or not.

To compare prices and see more details on each package, read our Zen Internet broadband package reviews.

Zen Internet broadband speeds

Zen Internet's standard ADSL broadband service is available to more than 99% of the country, offering average speeds of 10Mbps. Meanwhile, fibre services offer average download speeds of either 35Mbps or 66Mbps, and average upload speeds of 6Mbps or 17Mbps.

Zen also offers ultrafast broadband to customers in certain locations – packages with average speeds of 100Mbps, 300Mbps, 500Mbps and 900Mbps are on offer.

Need to get in touch with Zen Internet?

Bookmark our Zen Internet broadband customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts.