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Updated: 16 Mar 2022

Now Broadband review

We surveyed thousands of broadband users to tell you everything you need to know about Now Broadband – including whether to sign up for one of its broadband deals.
Yvette Fletcher

While it’s owned by Sky, Now Broadband is one of the newer names on the broadband market. So how does it compare with its parent network, and other established names such as BT and TalkTalk?

Read on for our review, or use Which? Switch Broadband to find the best broadband deal for you.

Now broadband review

Below you’ll find a range of information about Now Broadband. Which? Members can also read our full review, including: 

  • A full breakdown of how its customers rated it for key factors, such as the technical support it provides
  • Quotes from real Now Broadband customers on their experiences
  • Compare all of Now's broadband deals.
  • Access to our Now Broadband satisfaction survey results.
SpeedReliabilityEase of set upValue for moneyEase of contactingCustomer serviceTechnical supportCustomer score (%)

We'll tell you exactly what you need to know about all the UK's biggest broadband providers, and help you avoid signing up for a deal you'll come to regret.

If you're already a member, log in now, or join Which? today.

What makes a Which? Recommended Provider?

Which? Recommended Providers are the cream of the crop, and the accolade is only given to broadband companies that achieve a customer score of 70% or above.

That's not all. We know that price is important, so companies can only be Recommended Providers if they charge a reasonable price for their services. If they charge too much they're not eligible, whatever score they receive in the survey.

Broadband Which? Recommended Providers: discover which providers impressed most in our latest survey.

What is the latest Now Broadband router?

Now Broadband supplies its Now Hub 2 router to all new customers, and it's free with no delivery charge. The Now Hub 2 is a rebranded version of the Sky Q Hub router which we've reviewed in our test lab - read our full Sky Q Hub router review to see what our experts thought of it.

Now Broadband deals

Now Broadband offers a range of broadband packages, all of which include a landline phone service. Its fixed-term contracts are all 12 months, although it’s also possible to opt for a rolling contract. The monthly price is the same, but for a rolling contract there's an initial setup fee.

Now Broadband’s prices are usually quite competitively priced and, unlike many other providers, it doesn't automatically raise the price of its deals every year.

All of its packages include unlimited downloads and aren't subject to traffic management – so your connection won’t be slowed down if you do a lot of downloading.

Now Broadband speeds

Now Broadband offers three packages: ‘Brilliant Broadband’ with an average speed of 11Mbps, ‘Fab Fibre’ with an average speed of 36Mbps and ‘Super Fibre’ with an average speed of 63Mbps.

To compare prices and see further detail on the different deals, take a look at our broadband reviews.

Need to get in touch with Now Broadband?

Bookmark our Now Broadband customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts.