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10 June 2021

John Lewis broadband review

We've surveyed thousands of broadband users and can tell you everything you need to know about John Lewis Broadband – including whether to sign up for one of its deals.
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Yvette Fletcher

You might be surprised that a company famous for its high street shops also provides broadband and home phone services. Find out how its customers rated it in our latest survey.

Use Which? Switch Broadband to find the best John Lewis broadband deal for you.

John Lewis broadband review

Below you’ll find a range of information about John Lewis broadband. Which? Members can also read our full review, including: 

  • A full breakdown of how its customers rated it for key factors, such as the technical support it provides
  • Quotes from real John Lewis broadband customers on their experiences
  • Compare all of John Lewis' broadband deals.
  • And get access to our John Lewis broadband satisfaction survey results.
Speed Reliability Ease of set up Value for money Ease of contacting Customer service Technical support Customer score (%)
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We'll tell you exactly what you need to know about all the UK's biggest broadband providers, and help you avoid signing up for a deal you'll come to regret.

If you're already a member, log in now, or join Which? today.

What makes a Which? Recommended Provider?

Which? Recommended Providers are the cream of the crop, and the accolade is only given to broadband companies that achieve a customer score of 70% or above.

That's not all. We know that price is important, so companies can only be Recommended Providers if they charge a reasonable price for their services. If they charge too much they're not eligible, whatever score they receive in the survey.

Broadband Which? Recommended Providers: discover which two providers impressed most in our latest survey.

What is the latest John Lewis router?

John Lewis standard broadband packages now come with a Netgear WNR100 router, while fibre customers receive the ZyXEL VMG8924 router. Routers are supplied free of charge.

John Lewis broadband deals

John Lewis offers only combined broadband and phone packages. You can't take out a broadband-only deal and stick with your existing home phone provider.

While prices don't fluctuate as much as other providers', the company tends not to offer promotional deals or incentives. There are no extra charges on top – to cover your router or fibre connection, for example – and all packages include evening and weekend calls, although you can pay extra to add inclusive anytime, international or mobile calls.

To compare prices and see more details on each package, read our John Lewis Broadband package reviews.

John Lewis broadband speeds

The company offers three broadband deals with average speeds of either 10Mbps, 36Mbps or 66Mbps, depending on the package you choose. All include an unlimited data allowance, although John Lewis applies traffic management to its packages, prioritising certain content in busy periods.

Need to get in touch with John Lewis?

Bookmark our John Lewis Broadband customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts.


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