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1 July 2021

SSE broadband review

We've surveyed thousands of broadband users and can tell you everything you need to know about SSE broadband – including whether to sign up for one of its deals
Yvette Fletcher

Better known as an energy supplier, SSE is a relatively new entrant to our regular broadband satisfaction survey. How does it compare with more established broadband providers such as BT, Sky and TalkTalk?

SSE Broadband score

Use Which? Switch Broadband to find the best broadband deal for you.

SSE broadband review

Below you’ll find a range of information about SSE broadband. Which? Members can also read our full review, including: 

  • A full breakdown of how its customers rated it for key factors, such as the technical support it provides
  • Quotes from real SSE broadband customers on their experiences
  • Compare all of SSE's broadband deals.
  • And get access to our SSE broadband satisfaction survey results.
Ease of set up
Value for money
Ease of contacting
Customer service
Technical support
Customer score (%)

We'll tell you exactly what you need to know about all the UK's biggest broadband providers, and help you avoid signing up for a deal you'll come to regret.

If you're already a member, log in now, or join Which? today.

What makes a Which? Recommended Provider?

Which? Recommended Providers are the cream of the crop, and the accolade is only given to broadband companies that achieve a customer score of 70% or above.

That's not all. We know that price is important, so companies can only be Recommended Providers if they charge a reasonable price for their services. If they charge too much they're not eligible, whatever score they receive in the survey.

Broadband Which? Recommended Providers: discover which two providers impressed most in our latest survey.

What is the latest SSE broadband router?

SSE supplies the Technicolor DGA122 router free of charge.

SSE broadband deals

SSE offers two fibre broadband packages, both of which have an 18-month fixed term. They include line rental (i.e. you can't get a service excluding this), and there's no option to add a TV service.

SSE’s prices are usually fairly competitive if you bundle in an additional service, so they're likely to be even more appealing to existing SSE energy customers. 

All packages include unlimited downloads and SSE does not apply traffic management.

To compare prices and see more details on each package, read our SSE broadband package reviews.

SSE broadband speeds

SSE offers two fibre packages, with average speeds of either 35Mbps or 63Mbps depending on the package selected.

Need to get in touch with SSE?

Bookmark our SSE broadband customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts.