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Updated: 16 Mar 2022

SSE broadband review

We've surveyed thousands of broadband users and can tell you everything you need to know about SSE broadband – including whether to sign up for one of its deals
Yvette Fletcher

Better known as an energy supplier, SSE is a relatively new entrant to our regular broadband satisfaction survey. How does it compare with more established broadband providers such as BT, Sky and TalkTalk?

Read on for our review, or use Which? Switch Broadband to find the best broadband deal for you.

SSE broadband review

Below you’ll find a range of information about SSE broadband. Which? Members can also read our full review, including: 

  • A full breakdown of how its customers rated it for key factors, such as the technical support it provides
  • Quotes from real SSE broadband customers on their experiences
  • Compare all of SSE's broadband deals.
  • Access to our SSE broadband satisfaction survey results.
SpeedReliabilityEase of set upValue for moneyEase of contactingCustomer serviceTechnical supportCustomer score (%)

We'll tell you exactly what you need to know about all the UK's biggest broadband providers, and help you avoid signing up for a deal you'll come to regret.

If you're already a member, log in now, or join Which? today.

What makes a Which? Recommended Provider?

Which? Recommended Providers are the cream of the crop, and the accolade is only given to broadband companies that achieve a customer score of 70% or above.

That's not all. We know that price is important, so companies can only be Recommended Providers if they charge a reasonable price for their services. If they charge too much they're not eligible, whatever score they receive in the survey.

Broadband Which? Recommended Providers: discover which providers impressed most in our latest survey.

What is the latest SSE broadband router?

SSE supplies the Technicolor DGA122 router free of charge.

SSE broadband deals

SSE offers two widely available fibre broadband packages, both of which have an 18 -month fixed term. Customers in certain areas can also access its ultrafast fibre services which have average speeds as high as 900Mbps and are offered for a 24-month fixed term.

All of SSE's broadband deals include phone services (i.e. you can't choose a package excluding this), and there's no option to add a TV service. All packages include unlimited downloads and SSE does not apply traffic management.

SSE’s prices are usually fairly competitive if you bundle in an additional service, so they're likely to be even more appealing to existing SSE energy customers. Unlike some broadband providers, SSE commits to keep the price of your broadband deal the same for the length of your contract. 

SSE also offers a 'Happiness Guarantee' for broadband and phone customers. If you sign up to a fixed term contract and are unhappy with an aspect of the service that SSE is unable to fix, you can leave without having to pay a termination fee if you do so in the first 60 days of your contract.

To compare prices and see more details on each package, read our SSE broadband package reviews.

SSE broadband speeds

SSE two widely available superfast fibre packages have average speeds of either 35Mbps or 63Mbps depending on the package selected.

If you can access an ultrafast fibre deal, there are a couple of extra options on the table - SSE also offers deals with average speeds of 100Mbps, 200Mbps, 500Mbps and 900Mbps in certain locations.

Need to get in touch with SSE?

Bookmark our SSE broadband customer contact page, which contains helpful links to service status updates, customer service phone numbers and social media accounts.