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B&Q kitchens review, according to over 400 owners and 19 expert lab tests
Hannah has three years of experience overseeing investigations around health, pet care and home improvements.
B&Q sells a wide range of traditional, contemporary and shaker kitchens under its GoodHome brand.
It has two core ranges – the Caraway and Caraway Innova – which are both flat-pack. The Caraway Innova was created specifically for handleless kitchen cabinets.
Read on to find out how B&Q kitchens performed in our lab tests, and how satisfied owners are with their purchase.
How we test kitchens
In the lab
We buy all of our kitchens at market price and send them to a specialist laboratory, where expert assessors run 19 tests across four key areas.
Our surveys
We survey Which? Connect members and the UK public who've bought a kitchen in the past 10 years. We never ask people to test kitchens for us.
Editorial independence
The writer and editor have no contact with the brands, laboratory, or survey respondents during the testing process.
More than just reviews
Which? members can also access our expert kitchen planning, budgeting, and money-saving tips.
B&Q kitchens overall scores
Are B&Q kitchens any good? Discover how the brand performed overall in our expert assessments.
Log in or join Which? to reveal the results for B&Q.
Range | Overall score | Lab score | Customer score | Price |
|---|---|---|---|---|
| GoodHome Caraway | Sign up to reveal Get instant access to this and all our scores and recommendations Unlock tableGet Digital access £8.99 per month, cancel at any time. Already a member? | |||
| GoodHome Caraway Innovo | ||||
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Table notes: Overall score is based on a lab assessment of units and a customer survey of 4,580 Which? Connect members and members of the UK public, conducted online in February and March 2025. B&Q sample size: 477. Price data is for a 12-unit kitchen, including VAT and sales discounts. Prices were collected in May 2025 and are subject to change.
We tested 21 kitchen ranges from various brands, and the best kitchen achieved an overall score of 82%. The top nine all scored over 75%.
At the bottom end of the table, the lowest-scoring kitchen earned 59%. Eight kitchens from four brands all got scores of less than 70%.
One of the B&Q kitchen ranges scored six percentage points higher than the other.
Is B&Q better than Wickes? Find out how other companies perform in our guide to the best kitchen brands.
B&Q kitchens lab test scores
Will a B&Q kitchen stand up to everyday use? Our expert lab assessments are designed to test this.
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| Range | Lab score | Quality of units | Loading shelves | Drawers and runners | Hinges |
|---|---|---|---|---|---|
| GoodHome Caraway | Sign up to reveal Get instant access to this and all our scores and recommendations Unlock tableGet Digital access £8.99 per month, cancel at any time. Already a member? | ||||
| GoodHome Caraway Innovo | |||||
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Table notes: Lab assessment scores are calculated based on a kitchen’s performance in 19 tests across four key areas: quality of units, loading shelves, drawers and runners, and hinges. Ratings are combined to create an overall assessment score.
Our lab scores for all the kitchens we tested ranged from 89% to just 54%.
Two kitchen ranges from two different brands failed our hinges test.
B&Q kitchens customer score
Want to be confident that B&Q is a reliable kitchen supplier? We spoke to owners to find out how they rate them.
Log in or join Which? to find out what they told us.
| Customer survey category | Scores and ratings |
|---|---|
| Customer score | Sign up to reveal Get instant access to this and all our scores and recommendations Unlock tableGet Digital access £8.99 per month, cancel at any time. Already a member? |
| Quality of build | |
| Quality of finish | |
| Durability | |
| Value for money | |
| Customer service |
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Table notes: Customer score and star ratings based on an online survey of 4,580 Which? Connect members and members of the UK public in February and March 2025. Customer score is a combined score based on customer ratings of satisfaction with their kitchen and likelihood of recommending to a friend. B&Q sample size: 477.
Our top two scorers achieved outstanding scores of 80% overall in our customer survey.
At the other end of the table, two brands scored less than 70% overall, and three got two-star ratings for customer service.
Find out which top kitchen brands are falling short on customer service
How well do B&Q kitchens last?
Will a B&Q kitchen hold up in the long term? To find out, we asked B&Q customers who reported buying their kitchen between 5 and 10 years ago whether it showed any signs of damage or wear and tear.
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| % of kitchens showing signs of damage or wear and tear | % of kitchens that had required repairs | |
|---|---|---|
| B&Q | Sign up to reveal Get instant access to this and all our scores and recommendations Unlock tableGet Digital access £8.99 per month, cancel at any time. Already a member? | |
| Average | ||
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Table notes: Damage and repairs based on an online survey of 2,496 people Which? Connect members and members of the UK public who reported buying a kitchen between 2015 and 2021, conducted in February and March 2025. B&Q sample size: 220.
On average, across all the brands we collected data for, 44% of survey respondents reported that their kitchen was showing signs of damage or wear and tear after at least five years of ownership.
The most common issues were scratches on the cabinet finish (15%) and soft-close mechanism failures (12%).
In contrast, just 34% of owners from the most reliable brand reported damage to their kitchen.
B&Q kitchen costs
Are B&Q kitchens expensive? To find out how much you can expect to spend, we set up mystery shopping appointments to source prices for all the kitchens we test.
| Kitchen | Range | Price | Discount applied |
|---|---|---|---|
| GoodHome Caraway | Artemisia Matt White | £4,799 | 0% |
| GoodHome Caraway Innovo | Stevia Handleless Matt Sandstone | £4,154 | 0% |
Table notes: Price data is for a 12-unit kitchen, including VAT and sales discounts. Prices were collected in May 2025 and are subject to change.
We were quoted between around £4,000 and £5,000 for the B&Q kitchens we designed.
To calculate our prices, we found the middle-priced range for each kitchen carcass we test (based on the median average), then attended design appointments with every brand, posing as a customer looking to buy a new kitchen. We asked brands to provide us with prices for the selected ranges in a 12 unit kitchen, without installation or any additional accessories (such as worktop, sink, taps or appliances).
Please note that this estimate is based on one design appointment and should only be used as an indicator of how much you can expect to pay. You may be quoted a different price.
From cabinets to installation, appliances, tiling and decoration, find out how much a new kitchen costs
B&Q kitchen design service
B&Q offers free design appointments either in person or online. You can book these appointments through the B&Q website.
They can also send out a team of technicians to measure your kitchen if you're not able to, which costs £50 (refundable if you go on to buy a B&Q kitchen).
In our survey, 202 B&Q customers reported having used its design service.
We asked them to rate their experience and tell us whether they have any issues with their kitchen as a result of poor planning.
Log in or join Which? to see what they said.
Discover 7 things people regret most about their kitchen design
B&Q kitchen installation
There are three ways to install your B&Q kitchen: doing it yourself, using the B&Q fitting service, or finding your own fitter.
Fitting it yourself
Both of B&Q’s units come flatpacked.
Our labs tried installing both kitchens to assess how easy it is.
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Does B&Q install kitchens?
Yes. B&Q has an optional fitting service, where the entire process is managed and carried out by B&Q fitters, at an extra cost.
In our survey, 125 B&Q customers reported using the brand's installation service.
We asked them to rate their experience, including whether or not they had any issues.
Log in or join Which? to find out about their experience.
Compare the services of major brands in our assessment of the best kitchen fitters, or use Which? Trusted Traders to find a reliable kitchen fitter.
The Which? verdict
Log in to or join Which? to see the pros and cons of B&Q kitchens.
B&Q kitchens guarantees
B&Q offers a 25-year guarantee on its GoodHome kitchen cabinets. The guarantee also applies to door and drawer fronts, cabinet panels, cornices, pelmets, plinths, hinges, worktops and drawers.
It excludes appliances (guarantees for these are manufacturer-specific), taps, sinks, internal and external storage, bins, cabinet accessories, handles, under-cabinet lighting and cabinet hanging brackets.
View the various styles and finishes available online at diy.com
This article uses insights from the Which? Connect panel, collected from research activities with our members. Find out how to get involved