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Best kitchen brands

Homebase kitchens

By Liz Ransome-Croker

Article 7 of 13

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

Read our review to find out what Homebase kitchen owners think of the brand and whether its kitchens are worth buying. Plus, discover whether we were able to consider its units for a Best Buy.

We asked 3,443 Which? members to rate their kitchens and kitchen installation, including those who used Homebase.

Which? members can log in now to unlock the tables below and see how Homebase was rated by its customers for its value for money, customer service, overall durability, quality and finish of products, as well as the durability and quality of its separate components. 

You'll be able to see how they rated its installation service, and read their comments.

Logging in will also reveal whether Homebase scored highly enough in our survey to be assessed in the lab by our experts, and whether it made the cut to be a Which? Best Buy - only three brands made it to Best Buy status.

If you're not a Which? member, you can join Which? to see this, plus reviews of thousands of products, from washing machines to ovens.

Homebase customer satisfaction survey results

In our survey, we asked people how satisfied they are with the brand and whether they would recommend it to a friend. We then combine these to create an overall customer score.

We also ask customers to rate specific elements, including value for money and quality, from one to five stars.

Homebase was bought by Wesfarmers, which owns Australian DIY store Bunnings, in 2016. However, the rebranding has not been successful, and in May 2018 it was sold to retail restructuring firm Hilco for £1. These scores and ratings are for Homebase bathrooms bought before the Bunnings rebranding.

Homebase customer satisfaction survey ratings
Customer service Subscriber only content
Quality of products Subscriber only content
Quality of finish Subscriber only content
Durability Subscriber only content
Value for money Subscriber only content

Visit our page on the best and worst kitchen brands to see how Homebase kitchens compare with those from other brands.

Homebase kitchen units, doors, drawers and worktops

This time, in our survey, we also asked people to rate the quality and durability of different components of the kitchen they bought, as well as overall. 

Log in or join Which? to unlock Homebase's kitchen component ratings.

Homebase kitchen cupboards, doors, drawers and worktops
Quality of cupboards Quality of doors Quality of drawers Quality of worktops Durability of cupboards Durability of doors Durability of drawers Durability of worktops
Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content

Homebase kitchens installation

We also asked kitchen owners in our survey about the installation process, and they rated the speed and quality of installation, amount of mess made and communication with the installer, to see whether it was hassle-free or a total pain.

Log in or join Which? to unlock Homebase's installation ratings, including mess during installation, resolving problems, and quality of installation and finish.

Homebase customer ratings for installation
Customer score Arranging Speed Installation quality and finish Mess during and after installation Keeping to arranged times Communication Resolving problems
Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content

See how Homebase kitchen installation compares with other brands by visiting our kitchen installation page.

Homebase kitchens

Click through our gallery to see a range of Homebase kitchens across different prices and styles, including modern and traditional kitchens.

Homebase's kitchens are called Kit and Kaboodle and come in two versions - flat-pack or ready assembled. The ready assembled collection contains five kitchens and is called Made for You kitchens. It has seven flat-pack kitchens. 

Homebase offers both traditional and contemporary kitchens, with finishes including wood and gloss, and a range of light or dark colours. You can view all its kitchen online or order a brochure.

But how did Homebase kitchens (pre October 2017) do in our survey? Find out by logging in.

At the moment, Homebase kitchens are still branded as such online and nationally, and aren't under the name Bunnings. Some branches have been changed to the new name, but as it's now been bought by Hilco Capital, it's unclear exactly what will happen with the branding.

Planning/design service: Free design service in stores, for which you'll need to book an appointment. 

Installation: Optional fitting service where the entire process is managed and carried out by Homebase fitters, at an extra cost.

Kitchen appliances, flooring and tiles: Large kitchen appliances from a range of brands, and kitchen flooring and wall tiles, all fitted at extra cost - visit our home appliances page to find the best appliances for you.

Which? kitchen survey and assessments

To find out which are the best and worst kitchen brands, in October and November 2017 we asked 3,443 Which? members about the kitchen they had bought in the last 10 years, and their experiences with the brand they bought it from.

In 2018, we assessed three units (a base unit, wall cupboard and a drawer unit) from the kitchen brands that achieved a customer score of 70% or more, as well as four or five star ratings for all five elements we asked people about in our survey.

See how the brands compared in our survey on our page on the best and worst kitchen brands, and find out more about our assessments on our Which? Best Buy kitchen units page.

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