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Best and worst convenience stores

By Ellie Simmonds

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

We've quizzed thousands of convenience store shoppers about where they shop, and can reveal the best and worst convenience stores.

From Tesco Express and Sainsbury's Local, to smaller brands like Best-one and Premier, our first every survey of convenience store shoppers uncovers the shops that you love - and those you don't. 

For the first time, this year we have included star ratings and gathered customer comments to really drill into what makes a great convenience store - and what leaves shoppers wanting more.

Which? members should log in now to unlock the full results in the table below. Once logged in, you can find out which convenience shop is most likely to leave customers satisfied and read our expert analysis.

Not yet a Which? member? Sign up for a £1 trial to get instant access to our convenience store analysis, plus all the reviews on our website.

Convenience stores 2018
Convenience store Store appearance Queuing time Staff availability Range of products Quality of own-label products Quality of fresh products Value for money Customer score (%)
M&S Simply Food (486) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Little Waitrose (102) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Best-one (59)  Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Tesco Express (1,135) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Sainsbury's Local (602) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
The Co-operative Food (1,294) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
One Stop (240) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Costcutter (154) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Nisa (232) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Londis (103) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Budgens (56) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Premier (198) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Spa (362) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
McColl's (165) Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content
Sample size: In brackets Star ratings: These range from one to five – the more stars the better. Customer score: This is based on a combination of overall satisfaction and how likely people are to recommend the supermarket to a friend. It doesn’t factor in the individual star ratings.

Which? members should log in now to unlock our convenience store results. 

Not yet a Which? member? Sign up for a £1 trial to get instant access to our convenience store analysis, plus all the reviews on our website - from washing machines to cars.

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