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Best TV and broadband providers

By Hamse Yusuf

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

Every six months we ask thousands of pay-TV and broadband customers about their experiences, so we can tell you which providers you should use, and which you should avoid.

Find out which pay-TV and broadband providers impressed in our survey, and those that left a lot to be desired.

As well as customer scores for each company, we also rate all the key elements of the service, from value for money to the shows that are available to watch.

Which? members can log in to get access to:

  • scores for all of the UK's broadband and pay-TV providers, including BT, Sky, TalkTalk and Virgin
  • a full breakdown of how each provider is rated for customer service, value for money, connection speed, technical support and more
  • in-depth overview of each provider, revealing everything from its available deals to the level of complaints about it
  • lab reviews of the equipment supplied
  • quotes from real customers about their experiences.

To get all this information, try a Which? trial.

We'll tell you exactly what you need to know about all the UK's biggest TV and broadband providers, and will help you to avoid signing up for a deal you may come to regret.

If you're already a member then go to the log in page to unlock the table.

TV, broadband & phone satisfaction survey results
ISP WRP Speed Reliability TV content Value for money Ease of contacting Customer service Customer score
Subscriber only content  Y 72%
Subscriber only content   62%
Subscriber only content   59%
Subscriber only content   54%
Subscriber only content   53%
Subscriber only content   50%


Table notes: Based on a survey of 3,400 TV, broadband and home phone customers conducted in July 2018. WRP stands for Which? Recommended Provider. Customer score combines overall satisfaction and likelihood to recommend.

Recommendations you can trust

Which? is independent. We work for you, the consumer, so you can be sure that our recommendations are only influenced by our test and survey results. We don't take advertising, and we buy all the products that we test ourselves.

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