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Best TV and broadband providers

By Hamse Yusuf

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

Every six months we ask thousands of pay-TV and broadband customers about their experiences, so we can tell you which providers you should use and those you should avoid.

Find out which pay-TV and broadband providers impressed in our survey and those that left a lot to be desired.

As well as customer scores for each company, we also rate all the key elements of the service, from the value for money they offer to the shows that are available to watch.

Which? members can log in to get:

  • Scores for all of the UK's broadband and pay-TV providers, including BT, Sky, TalkTalk and Virgin.
  • A full breakdown of how each provider is rated for customer service, value for money, connection speed, technical support and more.
  • In-depth provider overviews, revealing everything from the deals they offer to the levels of complaints about them.
  • Lab reviews of the equipment they supply.
  • Quotes from real customers on their experiences.

To get all this information, try a Which? trial for just £1.

We'll tell you exactly what you need to know about all the UK's biggest TV and broadband providers, and will help you avoid signing up for a deal you may come to regret.

If you're already a member then go to the log in page to unlock the table.

TV, broadband & phone satisfaction survey results
ISP WRP Speed Reliability TV content Value for money Ease of contacting Customer service Customer score
Subscriber only content  Y 70%
Subscriber only content   58%
Subscriber only content   54%
Subscriber only content   54%
Subscriber only content   54%
Subscriber only content   52%
Table notes: Based on a survey of 1,131 TV, broadband and home phone customers conducted in December 2017 and January 2018. WRP stands for Which? Recommended Provider. Customer score combines overall satisfaction and likelihood to recommend.

Recommendations you can trust

Which? is independent. We work for you, the consumer, so you can be sure that our recommendations are only influenced by our test and survey results. We don't take advertising and we buy all the products that we test ourselves.

More ways to save money

Which? reviews thousands of products and services each year, shedding light on the best and worst, helping you with your everyday decisions. With advice and reviews on everything from energy suppliers and high street shops to ebook readers, cars and mobile phones, Which? can help you make the right choice first time and avoid costly mistakes.