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TV and broadband provider reviews

EE TV and broadband provider review

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Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

We ask thousands of TV and broadband customers about their experiences so we can tell you exactly how EE's service compares with that offered by other providers.

You're likely to think of EE as a mobile phone provider but it is also a digital TV provider that's based on the Freeview platform. It comes bundled with EE broadband.

EE's prices are appealing - especially when you factor in the generous introductory offers - but are customers happy with the service they receive?

EE TV review

In this in-depth review of EE's TV and broadband service, we'll:

  • Give you a full breakdown of how its customers rated it for key factors, such as the TV shows it offers.
  • Show how EE compares to all the other major TV and broadband providers, including BT, TalkTalk, Sky and Virgin.
  • Report quotes from real EE TV and broadband customers on their experiences.
  • Assess the equipment on offer from EE.
  • Look at the latest deals and offers that it's promoting.
  • Reveal the level of complaints to Ofcom that come from EE customers.

To get all this information, try Which?.

We'll tell you exactly what you need to know about all the UK's broadband and pay-TV providers and will help you avoid signing up for a deal you'll come to regret.

If you're already a member then go to the log-in page to unlock the table.

EE TV, broadband & phone satisfaction survey results
Speed Reliability TV content Value for money Ease of contacting Customer service Technical support Customer score (%)
Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content

And if you'd prefer a cheaper option without a TV service, then you can find your ideal package by comparing all the latest broadband deals.

Our latest survey

Our results are based on our regular broadband and pay-TV survey. Twice a year, we talk to customers to find out what they think of the service they receive. This means we're best placed to help you to choose the right service for you. 

In January 2020, we surveyed 3,017 members of the public and asked them about their experiences with their broadband and pay TV provider. We report on all providers that have at least 40 respondents.

What TV and broadband deals does EE offer?

EE used to offer its own branded pay-TV service but it replaced this with Apple TV 4K in 2019. The old service was based around Freeview, but the new version doesn’t allow you to view or record Freeview channels. Instead, Apple TV is based on content offered via apps – it gives you access to BBC iPlayer, ITV Hub and YouTube, for example, plus paid services such as Netflix and Amazon Prime Video (although you’ll need additional subscriptions for these).

The new service is only available to EE pay-monthly mobile customers who sign up to EE’s broadband plans. You have to take out a full bundle – you can't have a standalone pay-TV deal. Unlike with some other providers, you can access EE’s TV service with standard broadband – fibre isn’t a must.

Meanwhile, customers of the old EE TV service haven’t been forced to upgrade and can continue to use the Freeview-based service.

Not interested in subscribing to a TV deal? Find out how satisfied EE's broadband customers are in our EE standalone broadband review.

Supplied EE equipment

As part of your TV package with EE, you'll receive an Apple TV 4K set-top box. As the name suggests, this is Apple’s first Ultra-HD internet TV box - its 160GB hard drive holds up to 200 hours of video.

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