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TV and broadband provider reviews

EE TV and broadband provider review

By Hamse Yusuf

Article 2 of 6

Put us to the test

Our Test Labs compare features and prices on a range of products. Try Which? to unlock our reviews. You'll instantly be able to compare our test scores, so you can make sure you don't get stuck with a Don't Buy.

We ask thousands of TV and broadband customers about their experiences so we can tell you exactly how EE's service compares with that offered by other providers.

You're likely to think of EE as a mobile phone provider but it is also a digital TV provider that's based on the Freeview platform. It comes bundled with EE broadband.

EE's prices are appealing - especially when you factor in the generous introductory offers - but are customers happy with the service they receive?

EE TV review

In this in-depth review of EE's TV and broadband service, we'll:

  • Give you a full breakdown of how its customers rated it for key factors, such as the TV shows it offers.
  • Show how EE compares to all the other major TV and broadband providers, including BT, TalkTalk, Sky and Virgin.
  • Report quotes from real EE TV and broadband customers on their experiences.
  • Assess the equipment on offer from EE.
  • Look at the latest deals and offers that it's promoting.
  • Reveal the level of complaints to Ofcom that come from EE customers.

To get all this information, take a trial of Which?.

We'll tell you exactly what you need to know about all the UK's broadband and pay-TV providers and will help you avoid signing up for a deal you'll come to regret.

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EE TV, broadband & phone satisfaction survey results
Speed Reliability TV content Value for money Ease of contacting Customer service Technical support Customer score (%)
Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content Subscriber only content

And if you'd prefer a cheaper option without a TV service, then you can find your ideal package by comparing all the latest broadband deals.

Our latest survey

Our results are based on our regular broadband and pay-TV survey. Twice a year, we talk to customers to find out what they think of the service they receive. This means we're best placed to help you to choose the right service for you. 

In January 2019, we surveyed 3,805 members of the public and asked them about their experiences with their broadband and pay TV provider. We report on all providers that have at least 30 respondents.

What TV and broadband deals does EE offer?

You’re likely to think of EE as a mobile phone provider, but it also offers several broadband packages. To this you can add a TV service, which is based on Freeview.

EE's pay-TV service is only available to EE broadband customers and requires you to take out a full bundle – you can't have a standalone pay-TV deal. Unlike with some other providers, you can access EE’s TV service with standard broadband, so fibre isn’t a must.

The TV element of the deal is based on the Freeview service and comes with more than 70 free channels (including 11 in HD). You can also watch catch-up shows on services such as BBC iPlayer and pay for on-demand programmes, including the latest movies and exclusive sporting events, through Sky's Now TV and Rakuten TV. For an extra monthly charge you can include pay TV, such as Sky Sports, Sky Movies and Hayu using a Now TV pass.

Not interested in subscribing to a TV deal? Find out how satisfied EE's broadband customers are in our EE standalone broadband review.

Supplied EE equipment

As part of the package, you'll receive the new EE TV box. This has four Freeview tuners and a 1TB memory, which allows you to watch up to four different programmes on your TV and compatible phones and tablets. You can also record up to 600 hours of standard-definition TV.