How to deal with spam text messages
Text messages about debt management, accident claims and mis-sold PPI are all on the rise. Follow our instructions to put a stop to spam text messages.
1 Report a nuisance text
Report a nuisance call
Report a nuisance call or text to the regulators. Every complaint helps in the fight against nuisance calls and texts
You can complain about a company or a number making nuisance calls and texts to a number of organisations including the TPS, your phone operator, Ofcom (which covers silent and abandoned calls) or the ICO.
The threshold at which the ICO is allowed to act has been lowered and they have the power to fine companies up to £500,000 that break the rules on unsolicited texts and phone calls.
Which? will continue to work with all the relevant bodies to ensure that efforts to tackle the problem are stepped up.
Back in December an official task force – chaired by Which? – outlined 15 recommendations for action on nuisance calls and texts.
But our analysis of data from the Information Commissioner’s Office shows that since the task force reported, there have been around 61,500 official complaints about nuisance calls and texts.
With just 2% of people who receive unwanted calls reporting them to the regulator, the true figure is in the millions.
We are campaigning for:
the Government to make top staff legally accountable for their company's nuisance calls, and require businesses to show their number when they call. Our new research found that eight in 10 people support greater accountability over nuisance calls, including directors being personally fined if their company breaks the rules.
businesses to support our campaign by making a public commitment to tackle nuisance calls
regulators to give people more power by putting them in control of how their personal data is used.
Join our campaign & help us reach 600,000 signatures
We're campaigning to call time on nuisance calls and texts. We're calling on the Government, Regulators, and Businesses to take action to protect people from unwanted callers. We also want you to have more control over how your personal data is used.