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Consumer Rights.

Types of scams

As technology becomes more advanced, so do the methods fraudsters use to scam us. Knowing what to look for and how to avoid scams is the best way to stay safe. Our guides tell you about different scams to watch out for.

Phone scams

These phone scams typically involve fraudsters cold calling people and deceiving them into believing they are speaking to a a member of bank staff or another trusted agency.

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Premium rate number scams

Premium rate number scams try to snare people who are searching online for telephone numbers of government advice services. Here's what to look out for...

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Microsoft phone scam

What to do if you receive an unsolicited call from a ‘security expert' offering to fix your PC.

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What are job scams and how can I avoid them?

More than two-thirds of us are now going online to look for employment opportunities but this has also opened the door to fraudsters.

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How to spot an investment scam

Investment scams are getting harder to spot but there are some tell-tale signs to help protect your hard-earned money.

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Advance loan fee fraud and scams

Loan fee fraud is the most common type of scam reported to the FCA. Our guide explains how this scam works and how to avoid it.

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How to spot DVLA scams

The Driver Vehicle Licensing Agency (DVLA) is often used by scammers to try trick you into handing over your money or personal information. Find out the tell-tale signs and how to stay safe.

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How to spot HMRC phone, text and email tax scams

Listen to two real, threatening automated messages from fraudsters purporting to be from the HMRC. We explain how this voicemail scam works, so you can spot it.

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How to spot a pyramid scheme

Pyramid schemes are unsustainable businesses that require you to recruit other members to recover your joining fee.

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How to spot a pension scam

The government’s pension reforms give the over-55s the freedom to cash in their pensions, meaning scammers will try to take advantage of any confusion surrounding the new pension options.

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How to avoid postal scams

Scam mail is sent for the sole intention of obtaining money through deception and/or fraud and is estimated to account for 70% of all losses from scams.

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How to spot a messaging scam

Text message scams can be very convincing, so it’s important to know what to watch out for to stay ahead of the fraudsters.

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I have received a warning email from my internet provider

It can be troubling if you’ve received a warning email from your Internet provider and are unsure of how or why it applies to you. Use our guide to learn more and safeguard yourself from scammers.

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How to spot a holiday scam

From fake accommodation listings to dodgy reviews, find out how to spot the signs that a holiday offer is too good to be true with our top tips.

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How to spot a social media scam

Our guide explains how social media scams work and shares our top six tips for protecting yourself from the scammers.

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How to spot an email scam

Use our top 10 tips to safeguard yourself from fraudsters using email scams to steal your information and money.

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How to spot a fake, fraudulent or scam website

UK consumers are now spending more than £100bn a year online. You can use our top tips to identify and avoid fake, fraudulent or scam websites

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Doorstep scams and how to avoid them

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Template Letters

Free download

Letter to ask a bank for repayment of a disputed transaction

Your card provider may have a set process for submitting a claim for a refund of a disputed transaction. If it hasn't, you can use this template letter.