Check your bill

If you think your estate agent’s bill is too high, it's important to check that the bill gives a clear breakdown of all the costs.

For example, check for the commission fee, advertising costs and VAT.

The bill should then be compared to the original agreement between you and the estate agent.

The Estate Agency Code of Practice stipulates that agents must give you written details of fees and business terms before you agree to use them.

Escalate your complaint

The Consumers, Estate Agents and Redress Act 2007 makes it compulsory for all customers of estate agents to have the right to take certain complaints to the ombudsman if the firm or company fails to resolve their problem.

If you have a problem though, you should always speak to the estate agent directly raising any concerns you may have and giving them a chance to resolve your issue. 

If you’re not happy with your estate agent’s response, you can complain to the Property Ombudsman, or the Ombudsman Services: Property, depending on which redress scheme the estate agent belongs to.

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