Christmas shopping rights
From shopping in the sales to buying gifts, the festive season can throw up many situations where it can really help to know your rights. Our guides help you understand your consumer rights at Christmas so you’re not left out of pocket.
Answers to your problems
My online order hasn't arrived, what can I do?
If you buy something online and it is late, or doesn't arrive, your consumer rights mean you're protected. Read our guide to see what you can do.
What are my rights with gift vouchers and cards?
The lowdown on your rights when it comes to vouchers and gift cards, credit notes and insurance companies who insist on giving vouchers.
What are my shopping rights on an online marketplace?
If you’re planning to buy or sell goods on an online marketplace, it pays to know your rights. We offer guidance and top tips for online marketplace shopping.
What do I do if I have a faulty product?
If something you've bought develops a fault, you could get your money back under the Consumer Rights Act. Our guide explains what your rights are.
Step by step guides
How to complain if you receive damaged goods in the post
Don’t be fobbed off by a retailer if you received damaged goods in the post. Here’s the lowdown on how to complain and what to ask for.
How to complain if your parcel is late or doesn’t turn up
If your parcel is late or doesn't turn up, your rights vary depending on the type of delivery you paid for.
How to complain if your parcel was left somewhere or stolen
This advice applies if your parcel hasn't turned up, were left somewhere outside your home and stolen, or left with a neighbour that denies having them.
Kevin J Hosey says:
I returned a gift to Argos with out a receipt, they said they would refund £4.99 on a gift card! The item was being sold for £11.99!! Good business!!
Sarah Reid says:
I bought rugs for horses online in the sale the order went through said sizes i wanted instock paid with paypal. 2 days later got email saying system error and refunded my money so i phoned company...
Love it, as a hoarder in training… and no kids we gave/received very few pressies this year, and the one I got from a friend I didn’t need I gave to another friend who will appreciate it, even if...