Doorstep sellers can be very persuasive but you do have rights if you’ve been mis-sold or simply change your mind after signing a contract. The Consumer Contracts Regulations cover your cancellation rights. Read our guides to find out more.
Answers to your problems
I've been mis-led by a doorstep seller, what should I do?
If you've been scammed by a rogue seller on your doorstep, read the Which? guide to what you can do.
Step by step guides
How to complain about doorstep selling practices
If you’re concerned that you’ve been mis-sold by a doorstep seller or you want to cancel a contract, use the Which? step-by-step guide to help you complain.
Letter to cancel a contract made through doorstep selling
If you change your mind about a contract created through doorstep selling, use the Which? template letter to contact the seller and ask for your money back.
Consumer Contracts Regulations
The Consumer Contracts Regulations give you rights and protection when buying products and services online.