It’s very upsetting to have your special day ruined by poor service, bad food or low quality photographs. If something goes wrong, you have the right to claim compensation. Our guides help you claim if things go wrong.
Answers to your problems
There’s a problem with my wedding venue or supplier - what are my rights?
Follow our tips to avoid being left out of pockets if something goes wrong with your wedding venue or a supplier.
Can I claim back a non-refundable deposit?
Only in certain circumstances can businesses can keep your deposit or advance payments, or ask you to pay a cancellation charge.
Letter to ask for a refund of an unsatisfactory wedding service
If you're unhappy with a service you received during your wedding you can request a refund under the Consumer Rights Act.
Letter requesting a refund for a cancelled wedding venue
If your wedding venue cancels last minute you're entitled to a refund of any money paid. You may also be entitled to compensation. Use this letter to help you.
Letter to complain about late wedding photographs
If your wedding photographs have not been given to you after a reasonable time your photographer may be in breach of contract.
Letter to complain about the late delivery of your wedding dress
Under the Consumer Rights Act, your wedding dress should be delivered within a reasonable time. If it isn't, use our letter to help you.