It’s very upsetting to have your special day ruined by poor service, bad food or low quality photographs. If something goes wrong, you have the right to claim compensation. Our guides help you claim if things go wrong.
Answers to your problems
My wedding venue has cancelled last minute, can I get a refund?
If your wedding venue cancels, you're entitled to a refund. You may also be entitled to compensation for the different costs of a new wedding venue.
I have a problem with my wedding dress, what can I do?
If your wedding dress doesn't fit, is of poor quality or arrives late you may be protected by the Consumer Rights Act.
I need to cancel my wedding venue, can I get my deposit back?
If you have had to cancel or postpone your wedding venue, you could be entitled to a full or partial refund of your deposit. Know your rights.
I'm not happy with my wedding entertainment, what can I do?
If your wedding entertainment is poor, late or does not turn up then you may be able to claim a refund.
I'm unhappy with my wedding flowers, what can I do?
If your wedding flowers are dead, damaged or the wrong kind or colour you should be able to get a full or partial refund for them.
My wedding photographs are poor quality, what can I do?
If your wedding photos are missing, damaged, or not of a good enough quality you should be able to claim a refund.
My wedding transport arrived late, can I get a refund?
Whether you can get a refund for late transport on your wedding day depends on the terms and conditions of your contract.
There was a problem with my wedding catering
Read our guide to find out whether you're entitled to a refund or compensation if your wedding catering wasn't up to scratch or something went wrong.
Can I claim back a non-refundable deposit?
Only in certain circumstances can businesses can keep your deposit or advance payments, or ask you to pay a cancellation charge.
Step by step guides
How to complain about a service at a wedding
If a service at your wedding was not provided with reasonable care and skill you should be entitled to a refund and maybe compensation.
Letter to ask for a refund of an unsatisfactory wedding service
If you're unhappy with a service you received during your wedding you can request a refund under the Consumer Rights Act.
Letter requesting a refund for a cancelled wedding venue
If your wedding venue cancels last minute you're entitled to a refund of any money paid. You may also be entitled to compensation. Use this letter to help you.
Letter to complain about late wedding photographs
If your wedding photographs have not been given to you after a reasonable time your photographer may be in breach of contract.
Letter to complain about the late delivery of your wedding dress
Under the Consumer Rights Act, your wedding dress should be delivered within a reasonable time. If it isn't, use our letter to help you.