What are my statutory rights, and when do they apply?
'This does not affect your statutory rights’ is a common phrase, but what does it mean? We explain this and why it pays to understand your statutory rights as a consumer.
Which?
Consumer legislation advice guides
Sometimes staff wrongly think their returns policies rule, but your statutory rights cannot be overruled. Retailers and manufacturers have a legal obligation to protect consumers.
5 articles
When to take a complaint to the ombudsman
An ombudsman can help resolve disputes with a company. But a certain procedure must be followed before you submit your complaint. Find out when you can take a complaint to the ombudsman.
Which?
How will Brexit affect my consumer rights?
What leaving the EU means for your consumer rights when you buy or sell goods and services or travel abroad.
Which?
How to complain to an ombudsman
Got an unresolved dispute with a company? An ombudsman could help. Follow the Which? step-by-step guide on how to take a complaint to the ombudsman.
Which?
How to use the small claims court
Want to get your money back from a company? You may be considering the small claims court. Follow this Which? step-by-step guide to help you.
Luke Jeffery
Regulations
Consumer Contracts Regulations
The Consumer Contracts Regulations - which came into force on 13 June 2014 and implement the Consumer Rights Directive - give you rights when shopping online, so you’re covered if things go wrong.
Consumer Rights Act 2015
The Consumer Rights Act protects you in almost all purchases you make. Here we explain what it means when buying goods or services
Consumer Protection Act 1987
The Consumer Protection Act 1987 gives you the right to claim compensation if a defective product causes death, damage or injury.
Section 75 of the Consumer Credit Act
If you buy goods or services on your credit card, Section 75 can give you extra protection if things go wrong.
Consumer Protection from Unfair Trading Regulations 2008
The Consumer Protection from Unfair Trading Regulations protects consumers from unfair or misleading trading practices and ban misleading omissions and aggressive sales tactics.