Reference: [Insert account number and any previous complaint reference numbers if applicable.]
On [enter date] I contacted you after being targeted by fraudsters who stole [enter amount] from my account.
[Explain here what happened - include if you can:
- Chronological order of what happened, eg you got a text from your bank warning you about an unknown transaction
- The exact wording of any texts sent to you
- The bank account number your money was sent to
- When you contacted your bank and what you were told]
You are signed up to the Authorised Push Payment Scam Code and as I have upheld the expectations for consumers, I expect you to reimburse me for my losses of [amount you lost here] and provide your confirmation that this has been done.
If you do not uphold my complaint, I request you send me your final response so I can refer the matter to the Financial Ombudsman Service.