Post Office travel insurance review

Post Office travel insurance overview

The Post Office is the largest financial services chain in the UK, with more than 370 years of service. 

Post Office travel insurance is underwritten by Great Lakes Insurance SE, UK Branch, and administered on their behalf by Collinson Insurance Services Limited.

• Find out more: the best and worst travel insurance

How good is Post Office travel insurance?

Policy name	Policy type	Max trip length	Max age	Policy score	Covid rating   (What's this?) How well a policy covers you for typical coronavirus-related disruption. Ratings run from basic (worst) to low, superior and complete (best).
Post Office Economy	Annual and single-trip	17 days (annual) / 365 days (single)	75 years old (annual) / 85 years old (single)		Low
Post Office Standard	Annual and single-trip	17 days (annual) / 365 days (single)	75 years old (annual) / 85 years old (single)		Low
Post Office Premier	Annual and single-trip	17 days (annual) / 365 days (single)	75 years old (annual) / 85 years old (single)		Low

Should you buy Post Office travel insurance?

We've rated hundreds of policy details to come up with a combined expert policy score.

Members can log in to read our full policy analysis. If you're not already a member, join Which? and get full access to these results and all our reviews.

In detail: every part of Post Office's travel insurance rated

Medical expenses coverCancellation and delay coverPersonal belongings coverPersonal accident and liability coverExcesses and admin

		Economy		Standard		Premier
Weighting	Policy element	Details	Rating	Details	Rating	Details	Rating
Most Important	Medical expenses - limit per claim
Most Important	Medical repatriation - limit per claim
Most Important	Private healthcare covered in an emergency (if no alternative)?
Secondary	Pre-existing medical conditions covered?
Secondary	Dental treatment - limit per claim
Other	Hospitalisation cover - limit per claim
Other	GHIC excess waiver

		Economy		Standard		Premier
Weighting	Policy element	Details	Rating	Details	Rating	Details	Rating
Most Important	Cancellation and curtailment - limit per claim
Most Important	Costs for cancellation due to change in FCDO advice (non-COVID-19 related)
Secondary	Cancellation due to death of person staying with?
Most Important	Abandonment - limit per claim
Most Important	Bankruptcy of the holiday supplier included?
Most Important	Bankruptcy of an airline included?
Secondary	Industrial strike included?
Secondary	Volcanic ash included?
Secondary	Terrorism included?
Secondary	Civil unrest included?
Secondary	Missed departure - limit per claim
Secondary	Missed departure - flights covered
Secondary	Travel delay - first 12 hrs
Secondary	Travel delay - each additional 12 hr period
Secondary	Travel delay (Total) - limit per claim

		Economy		Standard		Premier
Weighting	Policy element	Details	Rating	Details	Rating	Details	Rating
Most Important	Baggage & personal belongings - limit per claim
Most Important	Valuables - unspecified single item limit
Most Important	Cash - limit per claim
Secondary	Traveller's cheques - limit per claim
Secondary	Passport replacement costs - limit per claim
Secondary	Delayed baggage - limit per claim

		Economy		Standard		Premier
Weighting	Policy element	Details	Rating	Details	Rating	Details	Rating
Secondary	Personal liability - limit per claim
Other	Personal accident (Death) - limit per claim
Other	Personal accident (Disability) - limit per claim
Other	Legal expenses - limit per claim
Other	Legal expenses - covered for taking action against holiday providers?

		Economy		Standard		Premier
Weighting	Policy element	Details	Rating	Details	Rating	Details	Rating
Most Important	Medical Expenses Excess
Most Important	Cancellation excess
Most Important	Personal Belongings / Valuables Excess
Most Important	Money Excess
Most Important	Documents Excess
Other	Legal Expenses Excess
Other	Personal accident Excess
Secondary	Cancellation refund after cooling off period
Most Important	Medical emergency helpline
Secondary	Emergency Helpline

Table last updated in June 2021. Next update in June 2022.

To see how Post Office's travel insurance compares to other policies check out our guide on the best and worst travel insurance.

Is Post Office's travel insurance coronavirus proof?

All three of the Post Office's travel insurance policies received our Low rating for Covid-19 related cover. 

We contacted 86 travel insurers and quizzed them on whether their policies cover coronavirus-related incidents.

Specifically we wanted to know if four scenarios would be covered: needing treatment for coronavirus abroad; having to cancel because of a positive test; having to cancel because of self-isolation; or having to cancel because of government advice.

We've rated insurers' coronavirus cover, and explained what they offer, including any relevant exclusions.

Members can log in to read our full policy analysis. If you're not already a member, join Which? and get full access to these results and all our reviews.

Post Office travel insurance: how can I claim?

For medical emergencies abroad call +44 (0)20 8865 3074.

To make a claim, call 0333 333 9702 if your policy number begins with TC or call 01403 330 233 if it begins with TE. 

Before calling for cancellation claims, you should contact your travel agent and/or airline to seek a refund or to move your trip.

You'll need your policy document when you call.

• Find out more: how to claim on your travel insurance