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Six million travellers experience holiday hassles

Share your getaway gripes with our new campaign


Our new research has revealed that one in seven people who have been on holiday in the past two years have encountered a problem, equivalent to around 6.2 million people in the UK.

We’ve launched a campaign today, called ‘Stop the Holiday Hassles‘, to help you rectify your holiday issues and help us uncover and tackle shoddy holiday practices.

We’ll be providing you with tips throughout the campaign to help you make your holiday hassle-free.

Which? executive director, Richard Lloyd, said:

‘People don’t deserve to come back from holiday as stressed out as when they left. This summer, we’re asking travellers to share their getaway gripes so we can expose the dodgy deals and shoddy service to stop the holiday hassles.’

The Which? Consumer Rights site includes free advice and information on a range of issues, including travel.

Top holiday complaints

Our survey of 2,079 UK adults also revealed the top five problems experienced with a holiday in the last two years.

However, only half said they felt confident that they know their rights if something goes wrong.

The top complaint, experienced by 30% of survey respondents, was delays or cancellations with flights.

If your flight has been cancelled or delayed, you may be entitled to compensation or free calls and free food at the airport. Take a look at our guide on flight delays to find out more.

The second most common complaint, identified by 25% of survey respondents, was long waits to reclaim baggage.

If your luggage is lost in transit, do not despair – you may be able to get compensation. See our letter to claim compensation for lost luggage to find out more.

Stop the Holiday Hassles

We don’t think it’s fair that well-deserved holidays are spoilt by poor service.

As part of our Stop the Holiday Hassles campaign, we want:

• To help consumers get things put right quickly when they go wrong;
• Travellers to help us uncover and tackle shoddy holiday practices;
• People to sign up to back our campaign and receive tips on making your holiday hassle-free

Join our campaign to help us achieve our aims.

More on This…

• Got a delayed train? See if you can get compensation
• Find out more about our campaigns
• Solve your everyday consumer problems

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