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Failing energy companies: latest updates

Thirteen energy companies have closed in the last two months. Find out if yours is among them and what to do now.

Failing energy companies: latest updates

Energy companies are closing at unprecedented rates. So far, more than two million customers have been affected since the beginning of September 2021.

Some of the companies that have ceased trading have blamed rising wholesale prices, especially gas.

There are rumours that more energy suppliers could be in trouble. Ofgem’s chief executive Jonathan Brearley has said that ‘well above’ hundreds of thousands of customers may well be affected.

Ofgem said that ‘in recent weeks there has been an unprecedented increase in global gas prices which is putting financial pressure on suppliers Ofgem is working closely with government and industry to make sure customers continue to be protected this winter’.

Read on to see which energy suppliers are closing and what’s happening to their customers.

We’re updating this story regularly so check back for updates. Last updated 21 October 2021.


If you’re worried about your energy supplier, head to our FAQs on rising energy prices and supplier failures.


What to do if your energy company closes

woman on the phone to her energy supplier

Firstly, don’t panic. Your electricity and gas supplies won’t be cut off. They’ll continue as usual, and you won’t lose any credit you have with your supplier.

When you first find out that your energy supplier has stopped trading:

  • take a meter reading (take a photo if possible)
  • don’t switch supplier.

You’ll need the meter reading for your new supplier to make sure you’re billed accurately. It’s also worth downloading bills and statements from your online account so you have a record if you need it.

Energy regulator Ofgem advises that you don’t switch supplier so that the transfer to a new supplier (and giving you back any credit) is as smooth as possible.

Ofgem will then appoint a new supplier. This can take a couple of days. The new supplier will contact you to tell you what will happen next, including your new tariff and payments.

Find out more: what to do if your energy company goes bust. 

Which energy companies have closed in September and October 2021?

Goto Energy

Stopped trading: 18th October

Number of domestic customers: 22,000

New supplier chosen: Shell Energy

If you were in credit to Goto Energy it will be protected and automatically moved to Shell Energy.

Your new tariff will be at the rates set by Ofgem’s price cap. It will be a standard variable tariff, with no exit fees, which Shell Energy says is ‘the cheapest we have available, given today’s wholesale costs’. It will contact you with more information in a few weeks.

See Shell Energy’s information for Goto Energy customers.

Daligas

Stopped trading: 14th October

Number of domestic customers: 9,000 (including both domestic and business customers)

New supplier chosen: Shell Energy

If you were in credit to Daligas it will be protected and automatically moved to Shell Energy.

Your new tariff will be at the rates set by Ofgem’s price cap. It will be a standard variable tariff, with no exit fees, which Shell Energy says is ‘the cheapest we have available, given today’s wholesale costs’. It will contact you with more information in a few weeks.

See Shell Energy’s information for Daligas customers.

Daligas was a gas-only supplier.

Pure Planet

Stopped trading: 13th October

Number of domestic customers: 235,000

New supplier chosen: Shell Energy

If you were in credit to Pure Planet, it will be protected and automatically moved to Shell Energy.

Your new tariff will be at the rates set by Ofgem’s price cap. It will be a standard variable tariff, with no exit fees, which Shell Energy says is ‘the cheapest we have available, given today’s wholesale costs’. It will contact you with more information in a few weeks.

See Shell Energy’s information for Pure Planet customers.

Pure Planet said it sold renewable energy for less than power that pollutes. It also claimed it didn’t make a profit on the energy its customers’ used.

When it closed, it said: ‘despite all the good things [we have done], we were being forced to lose money through sky-rocketing global wholesale energy prices clashing with a domestic staid government and regulatory policy — the price cap.

‘Simply, the rules prevented us from covering our costs. We are being forced to sell energy at prices way below the true cost.’

Colorado Energy

Stopped trading: 13th October

Number of domestic customers: 15,000

New supplier chosen: Shell Energy

Shell Energy will contact you in the coming days. If you are in credit, it will be protected and automatically moved to Shell Energy.

Your new tariff will be at the rates set by Ofgem’s price cap. It will be a standard variable tariff, with no exit fees, which Shell Energy says is ‘the cheapest we have available, given today’s wholesale costs’. It will contact you with more information in a few weeks.

See Shell Energy’s information for Colorado Energy customers.

Colorado Energy worked with letting agents to provide gas and electricity to tenants. It promised ‘simple, straightforward pricing’ and ‘a fair affordable tariff for all’.

Igloo Energy

Stopped trading: 29th September

Number of domestic customers: 179,000

New supplier chosen: Eon Next

A statement on Igloo Energy’s website said that it aimed to ‘sell as little energy as possible to our customers…because it’s the right thing to do’. However its ‘core business of energy retail operates in a market that is sadly no longer sustainable for Igloo’.

Eon Next will contact customers in the coming days though you can submit meter readings to it now.

Any credit you had with Igloo Energy will be protected. Eon Next says that it might not appear on your account straightaway but it will contact you ‘in the next few weeks’ to tell you about it.

Its heat pump business, Igloo Works, is still trading. Igloo will shortly contact customers who have installations booked.

See more information for Igloo Energy customers from Eon Next.

Symbio Energy

Stopped trading: 29th September

Number of domestic customers: 48,000

New supplier chosen: Eon Next

Symbio Energy claimed to be the ‘UK’s lowest-priced electricity supplier’ and offered a price match if you found cheaper energy elsewhere.

Eon Next will contact you in the coming days. It asks that you don’t cancel your direct debit so that it can be transferred to Eon Next.

You will be put onto Eon Next’s cheapest tariff based on average energy consumption and the prices won’t change until 31 March 2022. You can change your supplier or tariff once your account has been moved to Eon Next.

Read more information for Symbio Energy customers from Eon Next.

Enstroga

Stopped trading: 29th September

Number of domestic customers: 6,000

New supplier chosen: Eon Next

Enstroga has stopped trading and Eon Next was appointed as your new supplier by regulator Ofgem.

Eon Next will contact you ‘in the next few weeks’ about how to get back any credit you had with Enstroga. It will also transfer your direct debit (so it asks that you don’t cancel it if you haven’t already).

It will be two to three weeks from when Eon Next starts setting up your new account to when you can switch, it says.

See more information from Eon Next for Enstroga customers.

Avro Energy

Stopped trading: 22nd September

Number of domestic customers: 580,000

New supplier chosen: Octopus Energy

Avro Energy is the biggest supplier to have stopped trading so far. It supplied 2% of the market, according to energy regulator Ofgem.

Octopus Energy says it will contact Avro Energy customers in the next 48 hours (from Sunday evening) to explain what happens next. You will be moved onto Octopus Energy’s Flexible Octopus tariff which costs around £10 less than the price cap.

In 14 days most accounts will have been set-up with Octopus Energy. It asks customers not to cancel their direct debits so it can transfer them. Take a meter reading too.

If you switched away from Avro Energy and owe it money, or are in credit, Octopus Energy says it will contact you within four weeks.

Find out what customers thought of Avro Energy. See Octopus’ information for Avro Energy customers.

Green

Stopped trading: 22nd September

Number of domestic customers: 255,000

New supplier chosen: Shell Energy

Green – not to be confused with GEUK (formerly known as Green Energy UK) – was a tech-focused energy supplier which claimed it made energy simple.

Shell Energy will contact you in the next few days about the changes. Shell asks that customers don’t switch supplier until the transfer is complete.

Find out what customers think of Shell Energy and read Shell Energy’s FAQs for Green customers.

People’s Energy

Stopped trading: 14th September

Number of domestic customers: 350,000

New supplier chosen: British Gas

People’s Energy promised tariffs that were among the lowest for households. British Gas will contact new customers next week. Find out what customers think of British Gas.

British Gas says that customers accepted onto the Warm Home Discount for 2020/21 with People’s Energy will be added onto British Gas’s own Warm Home Discount presuming the information was passed onto them. Customers will be able to confirm this when their new account is set up.

Read British Gas’s FAQs for People’s Energy customers.

Utility Point

Stopped trading: 14th September

Number of domestic customers: 220,000

New supplier chosen: EDF Energy

Ofgem says EDF Energy is ‘offering customers a competitive tariff’. If you’re a customer, you’ll find out what this is when EDF Energy contacts you (it’s aiming to do this next week).

EDF has said that former Utility Point customers who are eligible for EDF’s Warm Home Discount ‘support plus’ scheme will be able to apply when their accounts are fully migrated to EDF. There will be a maximum number of applications that it can accept.

Find out what customers think of EDF Energy. EDF Energy has more information for customers from Utility Point.

MoneyPlus Energy

Stopped trading: 7th September

Number of domestic customers: 9,000

New supplier chosen: British Gas

British Gas has more information for customers from MoneyPlus Energy on its website.

PFP Energy

Stopped trading: 7th September

Number of domestic customers: 82,000

New supplier chosen: British Gas

British Gas has more information for customers from PFP Energy on its website.

Which energy suppliers are taking on customers from failed suppliers?

So far, Octopus Energy has gained the most customers from failed suppliers this month:

  • British Gas: 441,000 new customers
  • EDF Energy: 220,000 new customers
  • Eon Next: 233,000 new customers
  • Octopus Energy: 580,000 new customers
  • Shell Energy: 514,000 new customers.
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