Airlines slammed by customers for delays over refunds for cancelled flights, with Virgin Atlantic and Ryanair rated worst
Choose British Airways’ ‘flexible’ ticket, with free destination and date changes, and you could pay almost 17 times as much as you would for a standard ticket.
The majority of Black Friday flight and holiday deals we looked at last year went down in price within weeks. Despite the pandemic we can expect more claims of major...
Travel firm Loveholidays and Ryanair are locked in dispute over who is responsible for delays in customers getting refunds for cancelled flights. Loveholidays says it is having to dispute transactions...
Small holiday companies pay refunds - while multinationals such as Tui and Ryanair stall
Airline passengers are let down by the convoluted dispute resolution process and thousands of people are stuck in a county court backlog that could take years to resolve. Which? is calling for a new mandatory aviation ombudsman to help restore consumer trust in travel
Passengers who've paid for a flight by credit card may be able to get their money back if the airline refuses to refund cancelled flights. However, passengers are not getting consistent advice from banks.
Some Ryanair customers might be surprised to learn that they are entitled to a refund for holidays they couldn’t take because of the coronavirus pandemic. Airlines usually have no legal...
Ryanair and Easyjet won’t face enforcement for refusing and delaying customer refunds on cancelled flights
Those who reported their airline to Which? were out of pocket by an average of £446, and had collectively spent a total of 52,000 hours (nearly six years) chasing the airline for a refund. Four in ten complaints were from Ryanair customers