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High Court tells Ryanair to compensate passengers for cancelled flights after 2018 pilot strikes

High Court tells Ryanair to compensate passengers for cancelled flights after 2018 pilot strikes

The High Court has told Ryanair that it has to compensate passengers whose flights were cancelled due to 2018 pilot strikes. Ryanair argued that the strikes were an ‘extraordinary circumstance’...

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Over two million people haven’t received money back for flights they couldn’t take during pandemic

Over two million people haven’t received money back for flights they couldn’t take during pandemic

An estimated 2.3 million people in the UK have not received money back for flights they couldn’t take during the pandemic, according to new research from Which? Travel. Passengers were unable to fly, often for reasons beyond their control. And in some cases it would have been illegal for passengers to board their flight.

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How to find the best flexible flight deals

How to find the best flexible flight deals

Choose British Airways’ ‘flexible’ ticket, with free destination and date changes, and you could pay almost 17 times as much as you would for a standard ticket. 

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Only 13% of Virgin Atlantic and Ryanair customers happy with customer service

Only 13% of Virgin Atlantic and Ryanair customers happy with customer service

Airlines slammed by customers for delays over refunds for cancelled flights, with Virgin Atlantic and Ryanair rated worst

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Are Black Friday holiday deals really worth booking?

Are Black Friday holiday deals really worth booking?

The majority of Black Friday flight and holiday deals we looked at last year went down in price within weeks. Despite the pandemic we can expect more claims of major...

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Loveholidays spars with Ryanair over customer refunds

Loveholidays spars with Ryanair over customer refunds

Travel firm Loveholidays and Ryanair are locked in dispute over who is responsible for delays in customers getting refunds for cancelled flights. Loveholidays says it is having to dispute transactions...

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Booking a holiday? You can trust these 24 travel companies with your money

Booking a holiday? You can trust these 24 travel companies with your money

Small holiday companies pay refunds - while multinationals such as Tui and Ryanair stall

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More airline passenger misery as compensation court cases could take years

More airline passenger misery as compensation court cases could take years

Airline passengers are let down by the convoluted dispute resolution process and thousands of people are stuck in a county court backlog that could take years to resolve. Which? is calling for a new mandatory aviation ombudsman to help restore consumer trust in travel

Flight cancelled: can I get a refund from my credit card?

Flight cancelled: can I get a refund from my credit card?

Passengers who've paid for a flight by credit card may be able to get their money back if the airline refuses to refund cancelled flights. However, passengers are not getting consistent advice from banks.

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Why Ryanair might owe customers more money than they think

Why Ryanair might owe customers more money than they think

Some Ryanair customers might be surprised to learn that they are entitled to a refund for holidays they couldn’t take because of the coronavirus pandemic. Airlines usually have no legal...

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