British Airways and Ryanair won’t face action over refunds for flights customers couldn’t take in lockdown
British Airways and Ryanair who refused customers a refund for flights they could not legally take during periods of national lockdown – when we were ordered to stay in our house or local area – won’t face action from the Competition and Markets Authority (CMA).
Only half of Ryanair and Teletext Holidays customers who booked flights and accommodation together said they were likely to book a holiday with those companies again.
Ryanair customers report being asked to pay large fees when they rebook flights this summer, despite the airline advertising a ‘Zero Change Fee’ policy.
The High Court has told Ryanair that it has to compensate passengers whose flights were cancelled due to 2018 pilot strikes. Ryanair argued that the strikes were an ‘extraordinary circumstance’...
An estimated 2.3 million people in the UK have not received money back for flights they couldn’t take during the pandemic, according to new research from Which? Travel. Passengers were unable to fly, often for reasons beyond their control. And in some cases it would have been illegal for passengers to board their flight.
Choose British Airways’ ‘flexible’ ticket, with free destination and date changes, and you could pay almost 17 times as much as you would for a standard ticket.
Airlines slammed by customers for delays over refunds for cancelled flights, with Virgin Atlantic and Ryanair rated worst
The majority of Black Friday flight and holiday deals we looked at last year went down in price within weeks. Despite the pandemic we can expect more claims of major...
Travel firm Loveholidays and Ryanair are locked in dispute over who is responsible for delays in customers getting refunds for cancelled flights. Loveholidays says it is having to dispute transactions...
Small holiday companies pay refunds - while multinationals such as Tui and Ryanair stall