Ryanair has once again been rated the worst airline in the UK by passengers. This is the sixth year running Ryanair has finished bottom of the Which? Travel annual airline...
The number of disruptive incidents on flights has doubled, with Ryanair worst affected
Which? is warning airlines that they are breaking consumer law by imposing rip-off 'no-show' clauses - which they use to penalise passengers when they miss the first leg of their journey.
The Civil Aviation Authority (CAA) has begun enforcement action against Ryanair over its refusal to compensate passengers whose flights were disrupted by strikes this summer. Tens of thousands of Ryanair...
The Civil Aviation Authority (CAA) has written to the major airlines today reminding them they have to pay to get passengers home on a rival airline, if they cancel their own flights. EU law says that passengers with cancelled flights are entitled to: “re-routing under comparable transport conditions, to their final destination at the earliest opportunity”
In the US, by law, all airlines have to either allow passengers to hold their flight for 24 hours before paying, or cancel if they've already paid. This isn't always the case in the UK.
Passengers who rush to book flights during Ryanair’s Black Friday sale could end up out of pocket, according to snapshot research by Which? Travel. Three out of the six flights we tracked last year were the same price or cheaper in the fortnight after the promotion ended.
Ryanair's attempt to fix the problems with its website appears not to have worked. Both last night and this afternoon it has been replaced by a picture of famous landmarks and the message 'our site is down for maintenance'.
Online bookings and check-in with Ryanair will close for 12 hours from 5pm GMT on Wednesday. The airline has said that it needs to shut down its website and mobile phone app for a computer systems upgrade.
Scheduled flight times are up to 35 minutes slower this summer than 10 years ago, a Which? Travel investigation has revealed. Despite advances in air travel, 76 out of the...