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Booking a holiday? You can trust these 23 travel companies with your money

Booking a holiday? You can trust these 23 travel companies with your money

Small holiday companies pay refunds - while multinationals such as Tui and Ryanair stall

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More airline passenger misery as compensation court cases could take years

More airline passenger misery as compensation court cases could take years

Airline passengers are let down by the convoluted dispute resolution process and thousands of people are stuck in a county court backlog that could take years to resolve. Which? is calling for a new mandatory aviation ombudsman to help restore consumer trust in travel

Flight cancelled: can I get a refund from my credit card?

Flight cancelled: can I get a refund from my credit card?

Passengers who've paid for a flight by credit card may be able to get their money back if the airline refuses to refund cancelled flights. However, passengers are not getting consistent advice from banks.

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Why Ryanair might owe customers more money than they think

Why Ryanair might owe customers more money than they think

Some Ryanair customers might be surprised to learn that they are entitled to a refund for holidays they couldn’t take because of the coronavirus pandemic. Airlines usually have no legal...

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Civil Aviation Authority fails to take action over airline refunds

Civil Aviation Authority fails to take action over airline refunds

Ryanair and Easyjet won’t face enforcement for refusing and delaying customer refunds on cancelled flights

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Which? reports more than 12,000 flight refund complaints worth £5.6m to the regulator

Which? reports more than 12,000 flight refund complaints worth £5.6m to the regulator

Those who reported their airline to Which? were out of pocket by an average of £446, and had collectively spent a total of 52,000 hours (nearly six years) chasing the airline for a refund. Four in ten complaints were from Ryanair customers

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Ryanair refuses refunds for flights to Cyprus that customers can’t board

Ryanair refuses refunds for flights to Cyprus that customers can’t board

Holidaymakers booked on flights to Cyprus are losing hundreds of pounds because Ryanair is refusing to refund them, even though coronavirus restrictions mean they are banned from flying to and entering the country. 

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Holidaymakers could lose thousands if told to self-isolate by Test and Trace

Holidaymakers could lose thousands if told to self-isolate by Test and Trace

Customers of Travel Republic and Loveholidays could lose their money if told to self-isolate before a trip, while easyJet Holidays refuses to confirm policy

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Ryanair and Wizz Air ignore coronavirus safety guidelines

Ryanair and Wizz Air ignore coronavirus safety guidelines

Ryanair and Wizz Air are flouting recommendations from the government designed to reduce interaction and avoid transmission of coronavirus on board their planes.

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Is Ryanair conning customers over refunds?

Is Ryanair conning customers over refunds?

Ryanair customers who want their money back sent to vouchers page instead - possibly breaking Consumer Protection law.

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