An investigation by Which? Travel has exposed real concerns that Ryanair’s seating policy, which only guarantees to seat passengers together if they pay extra, could obstruct an evacuation as loved ones try to reach one another in an emergency.
A year since our first investigation, Ryanair continues to automatically opt UK passengers into poor currency rates
Ryanair has launched a new frequent flyer scheme in a bid to spark loyalty from budget travellers. The low-cost carrier promises that flyers will be able to choose their seats,...
Iata warns of possible travel chaos in event of no-deal Brexit. Airlines accused of failing to warn passengers of potential travel disruption.
Ryanair has once again been rated the worst airline in the UK by passengers. This is the sixth year running Ryanair has finished bottom of the Which? Travel annual airline...
The number of disruptive incidents on flights has doubled, with Ryanair worst affected
Which? is warning airlines that they are breaking consumer law by imposing rip-off 'no-show' clauses - which they use to penalise passengers when they miss the first leg of their journey.
The Civil Aviation Authority (CAA) has begun enforcement action against Ryanair over its refusal to compensate passengers whose flights were disrupted by strikes this summer. Tens of thousands of Ryanair...
The Civil Aviation Authority (CAA) has written to the major airlines today reminding them they have to pay to get passengers home on a rival airline, if they cancel their own flights. EU law says that passengers with cancelled flights are entitled to: “re-routing under comparable transport conditions, to their final destination at the earliest opportunity”
In the US, by law, all airlines have to either allow passengers to hold their flight for 24 hours before paying, or cancel if they've already paid. This isn't always the case in the UK.