Ryanair and Easyjet won’t face enforcement for refusing and delaying customer refunds on cancelled flights
Those who reported their airline to Which? were out of pocket by an average of £446, and had collectively spent a total of 52,000 hours (nearly six years) chasing the airline for a refund. Four in ten complaints were from Ryanair customers
Holidaymakers booked on flights to Cyprus are losing hundreds of pounds because Ryanair is refusing to refund them, even though coronavirus restrictions mean they are banned from flying to and entering the country.
Small holiday companies pay refunds - while multinationals such as Tui and Ryanair stall
Customers of Travel Republic and Loveholidays could lose their money if told to self-isolate before a trip, while easyJet Holidays refuses to confirm policy
Ryanair and Wizz Air are flouting recommendations from the government designed to reduce interaction and avoid transmission of coronavirus on board their planes.
Ryanair customers who want their money back sent to vouchers page instead - possibly breaking Consumer Protection law.
The truth about Ryanair refunds. More than eight in 10 customers still waiting on money back for cancelled flights
Which? survey finds just 5% of Ryanair passengers refunded within legal time frame – the worst of all airlines.
It’s likely to leave many passengers, who booked summer holidays months ago, with expensive Ryanair flights they can’t take.
Airline has told customers who applied for a cash refund for cancelled flights that the vouchers it is offering instead can be exchanged for cash in 12 months