We use cookies to allow us and selected partners to improve your experience and our advertising. By continuing to browse you consent to our use of cookies. You can understand more and change your cookies preferences here.

Coronavirus Read our latest advice
Civil Aviation Authority fails to take action over airline refunds

Civil Aviation Authority fails to take action over airline refunds

Ryanair and Easyjet won’t face enforcement for refusing and delaying customer refunds on cancelled flights

Posted on
Which? reports more than 12,000 flight refund complaints worth £5.6m to the regulator

Which? reports more than 12,000 flight refund complaints worth £5.6m to the regulator

Those who reported their airline to Which? were out of pocket by an average of £446, and had collectively spent a total of 52,000 hours (nearly six years) chasing the airline for a refund. Four in ten complaints were from Ryanair customers

Posted on
Ryanair refuses refunds for flights to Cyprus that customers can’t board

Ryanair refuses refunds for flights to Cyprus that customers can’t board

Holidaymakers booked on flights to Cyprus are losing hundreds of pounds because Ryanair is refusing to refund them, even though coronavirus restrictions mean they are banned from flying to and entering the country. 

Posted on
Booking a holiday? You can trust these 23 travel companies with your money

Booking a holiday? You can trust these 23 travel companies with your money

Small holiday companies pay refunds - while multinationals such as Tui and Ryanair stall

Holidaymakers could lose thousands if told to self-isolate by Test and Trace

Holidaymakers could lose thousands if told to self-isolate by Test and Trace

Customers of Travel Republic and Loveholidays could lose their money if told to self-isolate before a trip, while easyJet Holidays refuses to confirm policy

Posted on
Ryanair and Wizz Air ignore coronavirus safety guidelines

Ryanair and Wizz Air ignore coronavirus safety guidelines

Ryanair and Wizz Air are flouting recommendations from the government designed to reduce interaction and avoid transmission of coronavirus on board their planes.

Posted on
Is Ryanair conning customers over refunds?

Is Ryanair conning customers over refunds?

Ryanair customers who want their money back sent to vouchers page instead - possibly breaking Consumer Protection law.

Posted on
The truth about Ryanair refunds. More than eight in 10 customers still waiting on money back for cancelled flights

The truth about Ryanair refunds. More than eight in 10 customers still waiting on money back for cancelled flights

Which? survey finds just 5% of Ryanair passengers refunded within legal time frame – the worst of all airlines.

Posted on
Ryanair to restart flights in July. Can I get a refund for my ticket?

Ryanair to restart flights in July. Can I get a refund for my ticket?

It’s likely to leave many passengers, who booked summer holidays months ago, with expensive Ryanair flights they can’t take.

Posted on
Ryanair changes cancellation refund policy on cash and vouchers, again

Ryanair changes cancellation refund policy on cash and vouchers, again

Airline has told customers who applied for a cash refund for cancelled flights that the vouchers it is offering instead can be exchanged for cash in 12 months

Posted on
Back to top
Back to top