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21 October 2020

Broadband down? How to contact your provider

Think your broadband is down? Find out how to quickly check and contact your broadband provider when there's a problem
Broadband provider issues
Yvette Fletcher

When your broadband service goes down, you can be left burning through your mobile phone's data allowance, trying to figure out what's going on and how to contact your provider. We’ve rounded up all of the key information to make life easier.

The links below will help you check whether broadband from your provider is down in your area. If you need to get in touch with your broadband provider to let them know about a fault, we’ve pulled together all of the necessary contact details for that too.

If your provider tells you there’s no issue, there may be other things you can do to improve your connection – find out how to speed up slow broadband using our guide.

BT Broadband contact details

Check BT Broadband's service status

Call BT customer service: 0800 800 150

Contact BT Live Chat

Read advice on what to do if you think there are BT faults

Twitter: @bt_uk

Facebook: BT UK

Read our review of BT Broadband.

EE Broadband contact details

Check EE Broadband's service status

Call EE customer service: 0800 079 8586

Read EE Broadband's troubleshooting tips

Twitter: @EE

Facebook: EE

Read our review of EE Broadband.

Hyperoptic contact details

Check Hyperoptic's service status

Call Hyperoptic's customer service: 0333 332 1111

Read Hyperoptic's technical support tips

Twitter: @HyperopticCS

Facebook: Hyperoptic

Read our review of Hyperoptic broadband.

John Lewis Broadband contact details

Check John Lewis Broadband's service status

Call John Lewis Broadband customer service: 0800 022 3300

Read what to do if your John Lewis Broadband isn't working

Read our review of John Lewis Broadband.

Now Broadband contact details

Check Now Broadband's service status

Call Now Broadband's customer service: 0330 332 3050

Read Now Broadband's advice on how to improve slow broadband speed.

Twitter: @nowtvhelp

Facebook: Now TV

Read our review of Now Broadband.

Plusnet Broadband contact details

Check Plusnet's service status

Call Plusnet customer service: 0800 432 0200

Contact Plusnet's Live Chat

Read advice about Plusnet connection issues Twitter: @Plusnethelp

Facebook: Plusnet

Read our review of Plusnet Broadband.

Post Office Broadband contact details

Call Post Office Broadband's customer service: 0345 600 3210

Read advice on Post Office Broadband connection issues

Twitter: @PostOffice

Facebook: Post Office

Read our review of Post Office Broadband.

Sky Broadband contact details

Check Sky's broadband service status

Call Sky's customer service: 0333 7591 018 Read tips on what to do when Sky internet is down

Twitter: @SkyHelpTeam

Facebook: Sky

Read our review of Sky Broadband.

SSE Broadband contact details

Call SSE's customer service: 0345 678 0051

Contact SSE Live Chat

Twitter: @YourSSE

Facebook: Your SSE

Read our review of SSE Broadband.

TalkTalk Broadband contact details

Check TalkTalk's broadband service status

Call TalkTalk customer service: 0345 172 0088

Read advice about what to do when TalkTalk broadband is down Twitter: @TalkTalk

Facebook: TalkTalk

Read our review of TalkTalk Broadband.

Utility Warehouse Broadband contact details

Call Utility Warehouse customer service: 0333 777 0555

Read Utility Warehouse's broadband troubleshooting tips

Read our review of Utility Warehouse Broadband.

Virgin Media Broadband contact details

Check Virgin Media's broadband service status

Call Virgin Media customer service: 0345 454 1111

Read advice about Virgin Media problems Twitter: @virginmedia

Facebook: Virgin Media

Read our review of Virgin Media Broadband.

Vodafone Broadband contact details

Check Vodafone's broadband service status

Call Vodafone customer service: 03333 040 191

Contact Vodafone Live Chat

Read tips about how to fix Vodafone broadband problems

Twitter: @VodafoneUK

Facebook: Vodafone UK

Read our review of Vodafone Broadband.

Zen Internet contact details

Check Zen Internet's service status

Call Zen Internet customer service: 01706 902001

Contact Zen Internet Live Chat

Read how to fix Zen Internet problems Twitter: @ZenInternetHelp

Facebook: Zen Internet UK

Read our review of Zen Internet Broadband.

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